Job Description

The Advisor owns the day to day client improvement relationship and has a deep understanding of the nursing and healthcare landscape including industry trends and key challenges and priorities. Advisors partner with Press Ganey clients and work cross-functionally with internal team members to identify solutions to meet client challenges. Through alignment with our support teams, Advisors ensure that support processes are implemented timely and align with the client’s PX strategy. Advisors will leverage analytics, best practices, client networking and industry programs to provide proactive insights in the support of client’s decision making.

Duties and Responsibilities:

• Provides day-to-day oversight of clients’ nursing improvement strategy as well as oversee coordination of Press Ganey Support teams to support clients’ needs.
• Deeply understand the unique challenges of faced by the nursing profession, with an equal understanding of how PG solutions and insights align to and support decision making for priorities.
• Provide on-demand improvement support and proactive analytic insights to engage clients in PG’s differentiating value and service. Align to thought leader and company focused initiatives.
• Collaborate with thought leadership, consulting, knowledge management, marketing, data science, and internal departments to create, adapt, and drive innovation in resources including analytics, blogs, tool kits, case studies and other externally facing insights-at-scale that are customized specifically for the Nursing COE’s key stakeholder.
• Aligns with Clinical Products/Delivery Advisors to ensure that follow through is delivered in a timely manner and aligns with the overall client strategy.
• Collaborate with product, technology, delivery and thought leadership to identify market trends and future solutions.
• Support and lead industry programs, online communities, webinars and events, etc., aimed at networking like clients to support Press Ganey’s value proposition.
• Support growth team in identifying client needs/opportunities for improvement and growth for clients. Collaborate to identify and deliver best practice recommendations to provide value to the client and meet their specific needs.

Qualifications

• Unencumbered RN license

• Minimum three years’ experience in a nurse leadership position related to the data-driven improvement of nursing practice, processes, and challenges

• Excellent interpersonal, communications, listening, and presentation skills

• Solid working knowledge of improvement methodology, best practices, and data analytics

• Ability to travel up to 30% to provide client support both virtually and onsite, via webinar/group meeting or individual consultation

• Ability to work in a fast-paced environment while prioritizing competing client needs

• Obsession with customer experience including follow-up and problem resolution

• Professional nursing board certification (preferred)

_ Education_

• Bachelor’s degree or higher and three years minimum of prior relevant experience with nursing improvement strategies

_ Special Working Conditions_

• Flexible to work between the hours of 9AM ET and 5PM ET with the possibility to flex up or down hours depending on business needs.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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