Job Description

The primary responsibility of this position is to transcribe written comments from an electronic image or audio file using Press Ganey proprietary software while being located off site (at home) using self-provided Internet connection and company provided computer hardware.

Even though this position will be mostly remote we are currently looking for someone locally in South Bend, IN or the surroundings.

• Read questionnaires to determine type of comment.
• Inputs written comments from surveys into software according to established guidelines.
• Maintain acceptable comment processing performance standards.
• Maintain acceptable accuracy according to established guidelines (99.5%)
• Maintain acceptable speed according to established guidelines (55 words per minute).
• Performs other duties as may be appropriately required.
• Transcribe audio recordings accurately and efficiently. Adapt to various accents, speech patterns, and audio quality to produce accurate transcriptions.

Qualifications

• Previous typing or data entry computer skills required.
• Typing speed of 55 words per minute is required.
• Must be able to read and interpret typed and/or handwritten text.
• Must be able to work independently.
• Candidate must have high attention to detail.

Experience

0-2 years of experience.

Education

High school graduate or equivalent required

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position is $14.00 per hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/