Job Description
The Manager, Delivery will be responsible for providing direct leadership to a team of Advisors and Support Team. The Manager will function as a leader in the Strategic Advisory and Support model, supporting a team to deliver value to clients and support direct client deliverables. The manager will ensure that clients have a delightful onboarding experience, accounts are configured to client specifications, and routine support requests are addressed in a way that exceeds expectations. On an ongoing basis, the manager will ensure that advisors maintain a relationship with clients for both day to day operational issues and improvement support.
Duties and Responsibilities
Qualifications
5-10 years in healthcare improvement, consulting or client-facing role in a healthcare field related to the focus of Advisory and Support
Excellent interpersonal, communications, listening, and presentations skills
Solid working knowledge of improvement methodology, best practices, and data analytics
Solid working knowledge of strategic planning, execution of strategy, business development and sales
Prior leadership experience, demonstrated solid leadership qualities and organizational skills
Ability to travel up to 35% to provide client support both virtually and onsite, via webinar/group meeting or individual consultation
Ability to work in a fast-paced environment while prioritizing competing client needs
Obsession with customer experience including follow-up and problem resolution
Bachelor’s degree and 5+ years of prior relevant experience
Additional Information
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected salary for this position ranges from $81,000 to $136,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
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Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.