Responsibilities:

Provides technical support for the commercial application suite and related interfaces.

Works as a member of the IT Operations support team to process changes; minimizes the risk to the stability of the application when processing changes; reviews, tests and implements new application related tools or utilities as appropriate to meet business requirements and continuously improve performance. May mentor less experienced technical staff.

Essential Job Duties

• Supports and maintains the commercial application suite.
• Owns operations of the applications toolset.
• Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area.
• Coordinates with other teams and peers to ensure that applications run and interface smoothly.
• Resolves issues in a timely manner.
• Maintains flexibility in response to requests.
• Understands how the applications support business processes and applies this knowledge to solve defined business problems.
• Collaborates with other application and technical resources when resolving a problem or implementing a system change.
• Analyzes current application processes and recommends improvements.
• Participates in review of high-level application design and architecture.
• Provides on-call support outside business hours as needed.
• Develops and sustains a high level understanding of the competitive energy markets.
• Increases and maintains proficiency on operational methodologies and concepts.
• Updates and maintains required systems documentation, following documentation standards where applicable.
• Identifies and acts upon functional and technical design and system architecture improvements.
• Participates in systems migration planning and execution.
• Prioritizes work to ensure that team objectives are satisfied.
• Updates team policies, processes, and workflows.
• Performs other duties as assigned.

Job Competencies:

• Troubleshooting
• Problem Solving
• Functional/Technical Skills
• Customer Focus
• Excellent oral and written communication skills. Ability to understand others and clearly express thoughts.
• Incident Management
• Interpersonal Savvy
• Ability to produce high quality work deliverables with attention to detail
• Ability to manage multiple concurrent objectives, projects, and activities

Work Experience Required:

• Minimum of five years (in excess of degree requirements) of progressively responsible experience supporting computer applications.

Technical Experience Required:

• Crafter CMS
• Alfresco ECM
• Ansible
• Apache
• JWS/Tomcat
• HTTPS
• Proficiency with networking concepts and protocols
• Linux

Education

• Bachelor’s degree in Computer Science, MIS, or related field, or six years applicable experience is required.

Preston-Hunter, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Preston-Hunter, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Preston-Hunter, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, qualified disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by applicable laws or regulations in the locations where we operate. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. Preston-Hunter, Inc. will not tolerate discrimination or harassment based on any of these characteristics. In the event you feel you have been harassed or discriminated against, immediately report the issue to Preston-Hunter, Inc. Human Resources. Preston-Hunter, Inc. encourages applicants of all ages, excepting for minors.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document, I-9 Form, upon hire. Preston-Hunter, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Preston-Hunter, Inc. is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Preston-Hunter, Inc. can take any action against you, including terminating your employment. Preston-Hunter, Inc. can only use E-Verify once you have accepted a job offer and completed the Form I-9.

At this time, Preston-Hunter, Inc. does not sponsor work Visa’s, and all candidates must be eligible to be a W-2 employee working through Preston-Hunter, Inc. All offers of employment, if any, are conditioned on the provision of satisfactory proof of the individual’s right to work in the United States, as required by law.