Job Summary: The Shift Lead is responsible for ensuring that his or her shift team surprises and delights PRETTY BIRD customers through sophisticated customer service. The Shift Lead is responsible for 1) Supporting the General Manager with all aspects of the day-to-day operation of the store. The primary goals of the Shift Leads are to assist the team to 2) impress customers with the quality of the Pretty Bird experience, and 3) Run shifts with the expectations of Pretty Management. 4)From time to time, a Shift Lead may also be called upon to assist at another store.
Essential Duties and Responsibilities:
Assist the General Manager in managing the store operations including but not limited to:
Show up on time and ready to work at the scheduled time
Leading shifts, assigning store positions, and making sure the store is ready for service.
All opening and closing procedures have been followed to ensure consistent and timely setup, breakdown, reporting, and prep list if GM is not present.
Assisting in the training efforts of all new and current Crew members at Pretty Bird.
Ensuring that all alcohol beverage control regulations are followed. Prevent underage or intoxicated persons from being served wine and beer at any time.
Manage all waste for the restaurant. Including but not limited to daily record keeping and input into R365
Ensuring the store is in good repair, including coordinating with the GM and vendors to handle maintenance and repair if necessary.
Ensuring the store meets all necessary laws, codes, and regulations including but not limited to local health codes and alcoholic beverage control codes.
Investigates and resolves food quality and service complaints.
Inspects food and food preparation to maintain quality standards, portion sizes, and sanitation regulations
Lead shifts and assist employees in delivering excellent customer service and maximizing sales opportunities, including but not limited to:
Surprise and delight customers with a service level they have never-before-experienced
Engaging customers in an approachable and fun manner; helping them discover and fall in love with Pretty Bird with a focus on service and hospitality
Deliver and coach crew members to charm and anticipate customer's needs with a high level of customer service they have never-before-experienced and rarely ever encounter at any restaurant
Responding to customer complaints and feedback when necessary if GM or Senior Shift lead is not present
Ensuring that the store is opened promptly and closed at the appropriate hour.
Helps Gm as needed to teach a high level of customer service that is expected.
Ensuring that the store FOH and BOH are always clean, well-kept, and spotless to customer’s eyes
Supervision Received and Exercised: Works under the general supervision of a General Manager. Acts as shift supervisor when the General Manager is not in the store
Education and Experience Requirements: 1 year as Crew member with Pretty Bird or min 1-year prior shift lead experience.
Knowledge, Skills, and Abilities Requirements:
Ability to manage a team, s
Skilled at and enjoys delivering excellent customer service
Highly responsible and reliable
Detail-oriented
Ability to train staff, either individually or as a group in a new store
Experienced with and proficient at using restaurant point-of-sale systems
21 years of age or older (must be able to taste and evaluate a product) and check IDs
Ability to communicate in English effectively, both orally and in writing
Able to lift and carry a standard Restaurant case
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand for long periods; walk and be able to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 50 pounds. This job’s specific vision abilities include close vision, color vision, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.