Position Summary:

The IT Technician is responsible for maintaining the integrity of all computer workstations and associated software within the Bank’s nine offices. The IT Technician will also be the main point of contact for employees who are experiencing computer issues. As a computer technician, you must be well versed in computer systems and network functions.

Duties and Responsibilities

Support the IT team in maintaining hardware, software, and other systems

Assist with troubleshooting issues and provide technical support

Organize and maintain IT resources

Participate in special projects or assignments as necessary.

Follow procedures and policies that ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies.

Comply with bank standards for attendance and hours of work.

Qualifications

Education/Experience:

1 Year of education in Computer Science, Information Technology, or Management Information Systems major

Strong verbal and written communication

Excellent analytical and problem-solving skills

Ability to work well in teams

Strong work ethic and attention to detail

Skills and Abilities:

Adaptability:

Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Attention to Detail:

Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.

Change Management:

Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.

Customer Orientation:

Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Oral/Written Communication:

The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.

Professionalism:

Project a positive image of the bank to all internal and external customers.

Retail Sales:

Must understand the role of sales and customer service in a community bank environment. Must be able to discover customer needs and be able to obtain new customer accounts.

An overall understanding of bank products. This includes online, mobile, and electronic delivery products.

Understands the importance of electronic delivery. Fully understands, utilizes, encourages and sells these products.

Time Management:

Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.

Team Player:

Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

Valid driver’s license required for travel to Bank offices, training sessions, Bank and community meetings, etc.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, crawl under desks, in IT closets/ceilings, etc. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.