Job Description

An Admission Coordinator must demonstrate a personal dedication towards finding appropriate placement for our prospective clients. With an emphasis on quality and urgency, an Admissions Coordinator is expected to communicate seamlessly with clients, families, providers, and internal staff to ensure our prospective clients receive timely access to care. This position requires a thorough understanding of facility’s treatment program and philosophy and a working knowledge of various aspects of chemical dependency and behavioral health. This individual must have an ability to understand and perform the facility’s inquiry and admission process, work flexible hours, demonstrate knowledge of substance abuse and work with prospective clients and families to promote admission into the facility.

RESPONSIBILITIES

• Arrive on time and work the duration of their scheduled shifts.  Coordinators must also be willing to work outside of normal business hours, and on-call, when needed.

• Ability to maintain a professional demeanor, at all times. An Admission Coordinator is generally the first contact with Discovery, and must uphold a high standard of communication, behavior and attitude when communicating with clients and other professionals.

• Exemplary interpersonal skills to effectively communicate with clients, referrals, and other internal staff.

• Ability to work as an active team member at all times

• Demonstrate a willingness to learn

• Evaluates own performance and sees opportunity for growth

• Participates in continuing education program conducted by facility

• Adheres to facility confidentiality policies and procedures.

• Ability to problem solve from a solution-based place

• Speak clearly, concisely and with passion about DBH service offerings

• Make daily contact and prompt follow up with all active cases

• Demonstrate active listening skills

• Convey authentic empathy and compassion through words and tone of voice

• Able to effectively communicate the features, advantages, and benefits of the program

• Ability to manage and prioritize daily work within acceptable departmental time frames

·         Verifies insurance benefits and completes necessary documentation

·         Ability to discuss and explain insurance benefits to patients and their family.

·         Provide an estimate of financial responsibility to the patient and their family.

• Provides detailed assessments on prospective clients which assures the client is an appropriate admission to the facility.
• Reports impending admissions to all necessary departments
• Meet or exceed Department expectations regarding KPIs
• Knowledge and ability to work with designated software platforms
• Flexibility to perform Admissions responsibilities with all services offered by DBH

THIS IS A FULL-TIME POSITION. 

Qualifications

• Computer competence in Microsoft Office.
• Working knowledge of (EMR) Electronic Medical Record and (CRM) Customer Relationship Management Software programs recommended.  
• Must have compassion and empathy towards patients and family members.
• Ability to maintain appropriate boundaries with clients.
• Must have a working knowledge of psychopathology; diagnostic assessment; eating disorders, dual diagnosis or co-occurring disorders; addiction treatment; medications and residential treatment practices and be capable and willing to expand knowledge
• Must demonstrate efficiency, time management, and multitasking skills
• Must have strong written and verbal communication skills
• Be able to maintain professionalism in stressful situations
• Ability to complete accurate charting
• Ability to communicate effectively with clients, families and staff.
• Hardworking, detail-oriented and highly motivated to learn new skills
• Previous experience working in the addiction treatment field preferred
• Specialized training or working knowledge in chemical dependency treatment preferred
• Knowledge and understanding of addiction recovery programs

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. 

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/