Job Description

PrideNow is currently seeking an Account Representative role for our Fortune 500 clients in East Syracuse, NY. Apply today for immediate consideration! Title: Account Representative Pay: $17/hr Location: East Syracuse, NY 13057 Shift: Standard Work Day After training period, position is 75% onsite based on business needs and performance. Description: * This exciting opportunity is in Customer Care Center where we support our customers via telephone and written correspondence. * Our B2B channels include Commercial Contractors, Carrier Commercial Service (CCS), National Accounts, and International offices who are seeking after-market replacement components. * The Customer Care Center is a high-volume, fast paced and metric driven call-center with a team atmosphere. * We emphasize customer satisfaction, building strong business relationships and driving sales growth. * Duties will vary as required including data entry, basic reporting, phone calls, emails. * Preparing basic reports and assisting customers with pre-delivery and post- sales such as order entry, order status, expedite delivery, price and availability, and limited technical support. Education and Skills * HS Diploma/GED * Excellent Customer Service Skills * Ability to work with a team and independently * Proficient in MS Office * Organized and attention to detail * Familiarization with Salesforce is a plus * Knowledge of HVAC products or related industry is a plus * May involve overtime APPLY NOW!!!