Job Description

TITTLE: Customer Care Representative (Inbound Process)

LOCATION: South Jordan, Utah 84095

DURATION: Long Term Contract

PREFERENCE FOR 1 OF THE FOLLOWING CRITERIA:

• College Degree

• Previous contact center experience

POSITION DESCRIPTION

• Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts.
• Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
• Functional support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, and general account or financial related inquiries.
• Successful applicants will be highly professional, career driven, and committed to World-Class Service.
• Ability to contribute in a fast paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change in a busy financial service center

Company Description

PrideOne, a division of Pride Global, is a global minority-certified managed service provider (MSP) of customized and flexible solutions that help companies manage a contingent workforce in an efficient, cost-effective manner. PrideOne understands the current economic and regulatory landscape when it comes to employment. Our subject matter experts and staffing specialists will work with hiring and procurement decision makers to assess the current state of your contingent workforce to create a tailored MSP Program, including a Vendor Management Solution (VMS) and Payroll and Passthrough Program, and to ensure your worker classifications comply with current FLSA regulations. Pride Global was founded in 1983 as an IT service provider to financial institutions and over the years has expanded to include a diverse array of services including vendor management, payroll programs, business process optimization, attorney and leadership development, and staffing for both direct hire and contingent labor solutions. Pride Global, an integrated human capital solutions and advisory firm, has been recognized by Crain’s New York and Inc. 5000 as one of the fastest-growing firms in our industry.