Job Description

IF YOU HAVE 2+ YEARS EXPERIENCE IN CUSTOMER SERVICE (INBOUND AND OUTBOUND CALLS), SUPPORTED A SALES TEAM, EXPERIENCE PROCESSING SALES AND PURCHASE ORDERS, AND HAS EXCELLENT ATTENTION TO DETAILS - THEN THIS JOB IS FOR YOU!

CUSTOMER SERVICE ASSOCIATE I

PrideStaff San Diego is excited to be supporting our client, a leader in the logistics industry, who is based in San Diego. They are currently seeking Customer Service Associates, which supports the Aftermarket by providing high customer service clients dealers and distributors regarding sales orders, plant transfers, parts availability, parts pricing, supplier information, or any other customer requests or needs.

This is a full-time, temporary to direct opportunity, in-office, Monday to Friday (8:00 am to 4:30 pm). The hourly pay rate is up to $26.83 per hour DOE.

If you qualify per below, apply today with your updated resume for immediate consideration!

ESSENTIAL FUNCTIONS

• Processes sales orders, purchase orders, and update delivery status to team and customers
• Resolves issues to fulfill orders promptly
• Facilitates pricing requests and lead-time requests for stock or non-stock parts from the client or other suppliers
• Communicates with the outsourcing department to track all fabricated and purchased components
• Escalates issues or missed deadline time to management to achieve committed delivery date
• Processes and maintain records of all freight bills on all shipments
• Creates and process credit and debit memos for special sales, claims, and returns
• Processes and manage any customer claims (damaged, lost, wrong, or missing parts)
• Upon payment confirmation received from Accounting Department, updates and archive Sales Orders
• Follow up with customers on all outstanding Account Receivables and late payments
• Answers inbound phone calls from customers promptly and politely
• Receives and responds to customer requests using email and phone calls
• Aid customers with Aftermarket sales support such as tracking packages, shipments, weekly stock orders, return authorizations, and processing shipping discrepancies
• Provides part cross-reference information to customers
• Exceeds customers’ expectations by demonstrating the highest level of customer service
• Follows up with internal or external parties to provide prompt solutions for customers
• Effectively diffuses high-tension situations with customers
• Communicates any urgent customer service issues to management
• Continuously improves processes to become more efficient
• Performs to exceed department and company goals
• Executes any other duties assigned by management

EXPERIENCE REQUIREMENTS

• 2+ years of experience in customer service required
• Sales support experience
• Purchase Order experience
• Excellent customer service skills
• Excellent communication skills (verbal and written)
• Logistics experience preferred (but not required)
• Ability and able to learn about the logistics/shipping industry
• Excellent and high attention to detail
• Able to multitask and meet various deadlines
• Data entry skills and high accuracy
• Very good general computer skills
• Good Excel knowledge + must be willing and able to learn and regular perform V-Lookup and other formulas
• High school diploma or GED required.

Due to the high volume of responses, only those that meet the criteria above will be contact.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for over 10 years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most.