Job Description

For all of PrideStaff San Diego's open roles, visit our website: www.pridestaff.com/pridestaff-san-diego/

CSR LEAD - PARTS AND TECHNICAL SERVICE

This technical customer service role is with a growing support team (a provider of water filtration systems), and they are looking for someone that has excellent customer service skills, technical experience, and ideally also some warehouse experience. This is a great opportunity to join a progressive company with a career path to become the Service Manager for the right candidate!

This is a full-time, Mon - Fri role and the pay is up to $25.00 per hour DOE.

Apply with your updated resume today for this great opportunity!

JOB OVERVIEW:

• Working directly with clients / customers to answer their technical questions regarding the filtration systems
• Supporting the Field Technicians with assignments (This role might grow into also supervising the Field Technicians)
• Answers and/or parts management
• Parts ordering and logistics
• Invoice and billing
• Support the flow of products through the warehouse
• Inventory management.

REQUIREMENTS:

• 2-4 years’ experience in a similar position
• Excellent customer service experience
• Excellent communication (verbal and written)
• Be very organized and detail oriented
• Able to build relationships with new and current clients / customers
• Technical experience, preferably in mechanical assembly
• Warehouse and Parts management
• Parts ordering and invoicing experience
• Logistics and scheduling a plus
• Inventory control experience
• Good computer skills
• QuickBooks experience a plus for data entry and invoice/billing reports
• Highschool degree or GED (Associate Degree or advanced degree a plus in related fields.)
• High work ethics
• Must be able to be on the phone and enter information into different software systems
• Able to help out in the warehouse from time to time (walk and lift/pull boxes)
• Reliable transportation to the Miramar /Sorrento Valley area.

Due to the high response, only those candidates that meet the qualifications above will be contacted.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most. ID: 264883