Job Description

SHOWROOM CUSTOMER SERVICE AND SALES

PrideStaff San Diego has a client, a leading Home Improvement and Interior Design company for in the Stone, Tile and Slab industry, in need of a Customer Service and Sales Associate to work in their showroom in the San Diego (MIRAMAR AREA).

THE PAY RATE IS UP TO $20.00 PER HOUR depending on your experience - They are seeking a dynamic Customer Service and Sales Representative and if you have EXPERIENCE IN A SIMILAR INDUSTRY, THAT WOULD BE A MAJOR PLUS!. There is future growth and promotional opportunities with this national company!

If you have proven sales and design experience, then this role is for you! APPLY WITH YOUR UPDATED RESUME TODAY FOR IMMEDIATE CONSIDERATION!

JOB OVERVIEW

You will be helping the customers with design and product knowledge (training is provided but home improvement experience is preferred). However the key is that you have a keen interest in learning and have previous sales/customer service experience.

• Deliver outstanding customer service in the showroom, ensures every customer is greeted and made to feel welcome.
• Actively seeks customers in need of assistance.
• Able to work with multiple customers simultaneously.
• Fulfills customer care responsibilities, applies training and education to exceed the customer's expectations.
• Develop and maintain product knowledge for stone, tile, rough goods and chemicals. Maintains knowledge of competitors and their products. Uses resources such as sales reps, seek out product information from recognized experts, publications, product labels, and knowledgeable staff, and the internet to learn about competitive products offered by the competition.
• Understands the client’s policies and their position in the marketplace.
• Assists showroom Manager and Assistant Manager with showroom merchandising and maintenance, participate in cleaning and organizing showrooms to keep the displays visually exciting and enticing.
• Monitoring the showroom activity for safety.
• Provides refreshments to customers when it's appropriate. Occasionally supervises the client’s customers' children while their parents’ shop in the store.
• Offers samples and accurate information to the client’s customers. Actively listens to the customer to understand her or his service needs. Willingly presents samples, ensuring that the samples are marked correctly.
• Completes all documentation of the customer's visit.
• Fills out customer information cards, sends thank you cards, and customer follow-up.
• Contributes to the operation and maintenance of the showroom environment. Performs various sample room duties including (but not limited to) rotating sample stock, labeling and pricing samples and displays, and general housekeeping duties.
• Performs inventory of sample stock and requisitions merchandise for sample resupply. Makes sample boards and grouted concept boards.

This role includes estimating amount of covering required and cost based on customer's information so basic math skills is required. Able to determine a close approximation of the quantity of material required if the customer provides measurements, and the cost of that material.

REQUIREMENTS

• Minimum of 2 years of recent sales and customer service experience.
• Have excellent customer service skills
• Knowledge of design elements: size, proportion, color, balance and light is a plus.
• Prior work experience working with stone, granite or slabs preferred but not required.
• Basic computer skills working within Windows environment.
• Good basic math skills.
• Willing to learn and grow with the company.
• Able and willing to learn about the products, processes, and procedures.
• Ability to work flexible hours, including Saturdays every month.
• Reliable transportation to Miramar area.

While performing the duties of this job, the Employee is regularly required to stand and walk, use hands, frequently is required to reach with hands and arms, and stoop, kneel, crouch, or crawl. The Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include color vision, close vision, distance vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed above.

Due to the high volume of responses, only those candidates that meet the qualifications above will be contacted.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most.