Job Description

Our Dallas client is hiring for a Customer Service Supervisor to serve as a key team member in the coaching and motivating of call center representative. The Supervisor will be directly involved in the hiring and training processes and providing ongoing inspiration to ensure expectations are being met within the call center team! This role is 100% onsite and offers a team oriented environment. PTO and Vacation time, 10 paid Holidays, and benefits including Medical, Dental, Vision & more! Compensation : $21-29/hr DOE Responsibilities: * Ensure representatives have skills to perform role efficiently and effectively. * Positively motivate representatives with the company mission in mind. * Assign tasks and appropriate shifts to representatives to manage the workload division. * Recruit and train new employees. * Coach, counsel, mentor, and train representatives. * Communicate job expectations. * Perform evaluations and provide recommendations to leadership. * Live monitoring of recorded calls to ensure quality standards are being met. * Ensures adherence to schedules to provide exemplary service to clients and customers. * Recommend process implementation and improvements. * Handle escalation calls as needed. * Other duties as assigned. Qualifications * High School Diploma or GED equivalent, Bachelor's Degree preferred * 2+ years experience working in a call center environment * Proven ability to manage daily call center operations * Ability to handle all levels of service * Experience developing and implementing training programs * Microsoft Office proficiency * Excellent problem solving, leadership, and customer service skills * Self-motivated * Analytical, efficient, and thorough PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: * A professional, supportive team environment * Representation to North Dallas' top employers * Full medical benefits package * Dedicated consultants that provide industry insights & resources to ensure continued career development These are some of the many reasons we were recently recognized as one of Dallas' Best Places to Work! Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney Company Description PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.