Job Description

Healthcare management company located near Farmingdale, NY seeks a Call Center Customer Service Representative. This is an IN-OFFICE role. Hours Mon-Fri 9am-5pm.

REQUIRED QUALIFICATIONS:

· Excellent computer and typing skills required

· High School degree or equivalent required

· Must demonstrate good oral, listening and written communication skills

· Ability to multi –task i.e. Manage telephone and computer simultaneously

· Ability to work independently or with little supervision

· Ability to provide high level of customer service and satisfaction

· High attention to detail and excellent organizational skills

· Above average ability to analyze, assess and problem solve the needs of the caller

· Ability to learn and apply new information/concept in area of responsibility

· Must be a team player

RESPONSIBILITIES:

· Set appointments via inbound/outbound calls from Call Center. Heavy call volume at times.

· Update patient demographics and pre-register in computer system, training will be provided

· Capture, enter and report data accurately to management

· Ensure services are provided in a timely manner

· Ensure key performance indicators are met

· Report discrepancies and identify areas of improvement to supervisors

· Work on special projects and assignments as needed

BENEFITS AND PERKS:

Excellent Salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.