Job Description

For all of PrideStaff San Diego's open roles, visit our website: www.pridestaff.com/pridestaff-san-diego/

CUSTOMER SERVICE / POST-SALES SUPPORT

PrideStaff San Diego is looking for a person for our client’s Customer Service role that they have available. This is with a well-known and respected client who is based the Mission Valley area. This is a temporary to permanent opportunity and upon permanently hired, has excellent benefits!

THE CLIENT IS HIRING DUE TO GROWTH AND THIS IS A MONDAY TO FRIDAY ROLE, FULL-TIME, AND PAYS $21.91 PER HOUR.

If you have the experience per below, then please apply with your updated resume today!

JOB OVERVIEW

This Customer Service role supports the post-sales team by providing a high level of customer service to the client’s dealers and distributors regarding sales orders, parts availability, parts pricing, supplier information or any other customer requests or needs. This position contributes to the overall mission of the client by providing innovative solutions and improving the customer care experience.

RESPONSIBILITIES

• Processes sales orders from customers in Aftermarket website
• Resolves any issue to fulfill orders in a timely manner
• Facilitates pricing requests and lead-time requests for stock or non-stock parts from the client or other suppliers
• Answers inbound phone calls from customers promptly and politely
• Receives and responds to customer requests using email and phone calls
• Assists customers with looking up parts on the Aftermarket website
• Aids customers with Aftermarket sales support such as tracking packages, tracking shipments, tracking weekly stock order, return authorizations, and processing shipping discrepancies.
• Provides part cross reference information to customers
• Exceeds customers’ expectations by demonstrating the highest level of customer service
• Follows up with internal or external parties to provide prompt solutions for customers
• Effectively diffuses high-tension situations with customers
• Communicates any urgent customer service issues to management
• Continuously improves processes to become more efficient
• Performs to exceed department and company goals
• Executes any other duties assigned by management.

EXPERIENCE AND EDUCATION REQUIREMENTS

• 2 years of experience in a recent role (office-type customer service environment)
• Outstanding customer service skills
• Excellent verbal and written communication
• Problem solver
• Ability and interest to learn about the heavy-duty trailer industry
• Technical adaptability
• Great computer skills (MS Outlook and Excel) and able to learn new software. Willing and able to learn V-LOOKUP in Excel.
• Data entry experience with high accuracy preferred
• Good, basic math skills required
• Detail oriented
• Organized
• High school diploma or GED.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the number of applicants, only those who qualify per above will be contacted for this role.

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most. ID: 264883