Job Description
SOCIAL CRM AGENT
Our client based in Rancho Bernardo is looking for an additional Social CRM Agent due to further growth. This is a great opportunity for someone who is looking to build their career and join a great team. This is a temporary to direct opportunity, Mon - Fri and pays up to $18.00 per hour DOE. Shifts available between 6:30 am - 4:30pm.
If you are Bi-Lingual (Spanish) that is a major plus!
THIS IS A GREAT NEXT STEP IN YOUR CAREER IF YOU HAVE WORKED IN A CALL CENTER-TYPE ENVIRONMENT FOR A FEW YEARS!
If you have experience in a customer service / support environment (call center experience preferred), is an excellent communicator both verbally and in writing, strong computer skills, organized, and basic knowledge of SEO (search engine optimization) and some knowledge of basic marketing fundamentals - then apply with your resume ASAP as the client is looking for an immediate start.
JOB OVERVIEW
GENERAL FUNCTIONS
The SocialCRM Support Agent will be the client's primary interface with the shop owners who have purchased Social CRM services. This person (agent) will be critical to the long-term success of the program by establishing a strong relationship with each shop customer. The agent will both support incoming inquiries pertaining to the services as well as set appointments to handle support as outlined in the SocialCRM per below, in order for the shop owner to maintain satisfaction with the SocialCRM program and retain the SocialCRM services with the client.
SCOPE & DIMENSIONS:
The SocialCRM Support Agent will be the client’s primary contact with shop owners that purchase SocialCRM services. The ability to establish a healthy, trusting relationship with each shop owner will be critical for the ongoing success of the SocialCRM program and will result in the shops retaining the SocialCRM services. The SocialCRM Support Agent must become comfortable in discussing the effectiveness of the shops marketing efforts, their internet presence, and be able to demonstrate the ROI the shop is seeing from using the client’s SocialCRM services.
RESPONSIBILITIES:
REQUIREMENTS:
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
THIS CLIENT HAS A GREAT ENVIRONMENT AND PERKS FOR THEIR EMPLOYEES!
This is a temporary to direct opportunity, shifts available between 6:30am - 4:30pm M-F and pays up to $18.00 per hour DOE.
Please note, due to the high response, we will only contact those candidates who meet the job requirements above.
Company Description
PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most. ID: 264883