Job Description

CUSTOMER SERVICE - GERMAN AUTOMOTIVE FIRM

World leader multi-national heavy equipment company with Atlanta area headquarters has immediate need for 2 Enterprise Account Coordinators to join their team. This is a great opportunity to take your customer service and mechanical / engineering knowledge to the next level. You will be working closely with counterparts in Germany in support of large North American customers.

• Job Type: Direct Hire
• Pay: Up to 48,500 DOE
• Full-time, health benefits and 401-k

CUSTOMER SERVICE - MECHANICAL / AUTOMOTIVE TECHNOLOGY JOB DUTIES:

• Schedules technicians for repairs and client consultations
• Responds to inquiries from customers for spare parts and repair information
• Prepares sales quotes for spare parts and repairs
• Enters and traces parts orders to ensure timely delivery
• Manages and oversees workflow and schedule
• Records all details on services rendered and costs related in ERP and CRM data bases
• Coordinates with service technicians about parts orders and availability
• Coordinates with after sales team for technical assistance
• Generates monthly sales and invoicing reports
• Builds and maintains strong relationships with internal and external partners

CUSTOMER SERVICE - MECHANICAL / AUTOMOTIVE TECHNOLOGY JOB REQUIREMENTS:

• Minimum 2 years’ recent experience in customer support for automotive, heavy equipment, or engineering products
• Recent prior experience working in an office or business to business customer service setting
• Knowledge and familiarity with automotive engineering, diesel engines, or aviation equipment terminology and concepts highly preferred
• Strong organizational, decision making, and problem-solving skills
• Polished written and spoken communication skills
• Proficient in Microsoft Office and CRM applications
• Must be willing to submit to thorough background check and drug screen

Company Description

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