Job Description

CUSTOMER SERVICE & SALES ADMIN ASSISTANT for an Active wear Apparel company in Santa Ana CA.

This is a Temporary position with the possibility of Temporary to Hire. Looking to start within two weeks. Hours are Monday - Friday, 9:00 AM - 5:00 PM. Paying to $18/hr, depending on experience.

PLEASE SUBMIT RESUME FOR CONSIDERATION TO JOB 436863

POSITION SUMMARY:

Company is are looking for full-time Customer Service & Sales Admin Assistant to join their team in their brand new corporate headquarters in Santa Ana, CA. The perfect candidate should be a personable and energized individual who loves the outdoors and active lifestyle, thus truly identifying with the company brand. The candidate will be responsible for providing excellent customer service, maintaining high customer satisfaction by providing product/services information, resolving any issues, and supporting both internal and external sales representatives with daily tasks, shipments of orders, returns and special handling requests. The perfect candidate is able to take direction well and possess outstanding communication skills and attention to detail.This position will directly report to VP of Sales & Merchandising; and assist the team of internal and independent sales reps.

RESPONSIBILITIES:

SALES ADMIN ASSISTANCE-

• Wholesale and online order entry.
• Handle wholesale order related administrative duties: managing orders, back orders, resolving shipping errors, processing RA’s, order entry, etc.
• Answer all inbound phone calls, either handling the customer’s needs or transferring to appropriate rep and/or department.
• Support outside sales reps with order inquiries, inventory inquiries, RA’s, order processing, etc.
• Assist with sales reporting.
• Asses and report inventory availability to sales team.
• Attain knowledge of company’s history as a brand and successfully communicate this message to all customers/accounts.
• Attain expertise in fabrics, price points, and fit of 200+ revolving and Core styles.

CUSTOMER SERVICE - ONLINE-

• Manage daily online customer service inquiries via phone, email, and online chat.
• Identify and assess customer needs to achieve satisfaction.
• Go the extra mile when engaging with the customer.
• Respond in a professional manner to customer inquiries, questions, and complaints.
• Process returns and replacement items.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid, and complete information by using appropriate methods/tools.

REQUIREMENTS:

• Must have a positive and strong work ethic.
• Customer orientation and ability to adapt/respond to different types of characters.
• Strong verbal and written communication skills.
• Proficient in GMail Platform, Excel, and Word.
• Excellent organizational skills and attention to detail.
• Interest in fitness and/or fashion.
• Strong phone contract handling skills and active listening.
• Ability to multi-task and manage time effectively.
• Knowledge or experience in the fashion and / or active industries (a plus).
• Experience with NetSuite and/or Shopify (a plus).

QUALIFICATIONS:

• Successful candidates are goal-oriented, outgoing, motivated, persuasive, able to multi-task and possess a desire to learn.
• Must have ability to work well both independently and as part of a team.
• High School Diploma (required).
• Retail experience (required).
• Bachelor's Degree- Business (preferred).
• Experience with apparel eCommerce / retail (a plus).

BENEFITS:

• Employee / Family discounts
• PTO
• Medical
• 401(k) savings plan (after 12 months)
• Career advancement opportunities
• Be part of a growing brand!