Job Description

CUSTOMER CARE AGENTS (RETENTION)

PrideStaff San Diego's client, a well-established company based in Rancho Bernardo, is looking for additional Customer Care (Retention) Agents due to further growth!

This is a great opportunity for someone who is looking to build their career and join a great company and team. This is a temporary to direct opportunity, 1st shift, Mon - Fri role, and pays up to $20.00 per hour DOE and language skills. This role also offers bonus opportunities!

THIS IS A GREAT NEXT STEP IN YOUR CAREER IF YOU HAVE WORKED IN A CALL CENTER-TYPE ENVIRONMENT FOR A FEW YEARS AND HAVE EXPERIENCE IN CUSTOMER RETENTION!

If you have experience in a customer service / support environment (call center experience preferred), is an excellent communicator both verbally and in writing, strong computer skills, organized, experience in understanding policies and procedures and apply them consistently and accurately – then this is the job for you!

JOB OVERVIEW

Under direct supervision, perform a variety of routine support activities in a customer service function. Must be able to assess any issues uncovered during the call and route the call to the appropriate group within the company or to the field representative. Requires the ability to understand policies and procedures and apply them consistently and accurately. General knowledge of company product lines and policies is required which will be provided during training.

RESPONSIBILITIES:

• Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)
• Customer care agent is responsible for attempting to save the customer from cancelling by using customer care tools provided.
• Ability to use multiple systems and programs.
• Properly document every call using systems provided (Finesse, CIM, CIS, etc)
• Meet department call metrics and guidelines provided by Lead/Supervisor.
• Verify customer account information and make any changes to CIS as necessary.
• Other duties as assigned
• Provide exceptional customer service
• Able to work in a fast-paced work environment.
• Must be able to organize and priorities work.

EXPERIENCE REQUIREMENTS:

• Minimum of 1+ year customer service experience.
• Formal Customer Service/Retention training preferred.
• Call center experience preferred.
• Have excellent listening skills.
• Pro-active approach to process improvement.
• Attention to detail and accuracy.
• Must possess excellent writing, verbal, and organizational skills.
• Ability to communicate effectively with various levels of employees both verbally and in writing.
• Must be able to pick up fast-paced training and material.
• Bilingual is a plus (but not required).
• Able to work in-office.
• High school diploma or GED.
• Must have reliable transportation to Rancho Bernardo.

THIS CLIENT HAS A SAFE AND GREAT ENVIRONMENT WITH VARIOUS PERKS FOR THEIR EMPLOYEES!

Company Description

PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for over 10 years in a row, highlighting exceptional client and talent service quality. Our Mission: Consistently provide client experiences focused on what they value most.