Job Description

CUSTOMER SERVICE REPRESENTATIVE

PrideStaff Fort Worth is actively seeking customer service representatives to join our law firm client near the downtown area. Call center experience is preferred, but ultimately if you have the ambition to provide the highest level of customer service, proven ability to multi-task, and adhere to company policies then their consistent training will prove you to be successful! Pay is $9.50-$10.00 per hour, depending on experience. With good attendance and good performance, there is an opportunity for rapid advancement along with good benefits. *our client is working remotely due to the ongoing pandemic, must have a reliable internet connection and own computer *testing is required for this role (typing)

CUSTOMER SERVICE REPRESENTATIVE DUTIES:

• Provide support for subscribers to the service.
• Observe rules governing privileged communications and confidential information.
• Answer incoming calls, verifying information, and following applicable scripts.
• Adhere to standards of courtesy and professionalism.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

• High school diploma or equivalent.
• Customer service or office clerical experience preferred.
• Typing speed of 35 words per minute.
• Spanish speaking is not required but it is a plus.
• Accuracy, attention to detail, and the ability to work fast.
• Good telephone communication skills: courteous and professional.
• Ability to follow instructions and work within policies and procedures and deadlines.
• Must be comfortable interacting with customers on a continual basis, taking calls back to back in a calm, professional manner.