Job Description

ORDER OPERATIONS SPECIALIST (HOUSTON, TX)

WE SELL FIREARMS AND FIREARMS ACCESSORIES.

JOB OVERVIEW

At Primary Arms, we pride ourselves on working hard and enjoying what we do! The Order Operations Specialist will ensure the accurate handling of dealer sales orders within the Optics Division to reach divisional and organizational objectives and goals. He/she will not only work hands on across all stages of a dealer sales order, but also maintain active and positive communication with wholesale customers daily. He/she will also work with the Order Operations Manager to coordinate demand status and changes between the Sales Department and the Procurement Department. He/she will work closely with his\her team and upper management to not only ensure that the department runs smoothly and efficiently, but is also a welcoming, rewarding and safe place to work.

The position will be in house in Houston, TX. The Order Operations Specialist will report to the Order Operations Manager of Primary Arms Optics Division.

DUTIES AND RESPONSIBILITIES:

·         Services (a) large domestic key accounts, and (b) international accounts of all sizes

·         Tracks, monitors, and coordinates dealer sales orders

·         Archives all paperwork associated with sales orders

·         Communicates to sales team on order status

·         Coordinates payment collections and shipment schedules with the sales team

·         Responds to customer requests related to sales orders and returns

·         Responds to information requests related to orders from internal departments throughout the organization

·         Assists the Order Operations Manager to design, develop, and maintain streamlined order processes and workflows

·         Coordinates and ensures timely dispatch of samples

·         Responsible for fulfilling orders in an accurate and timely manner

·         Responsible for the accuracy of import and export documents related to international sales

·         Relays customer feedback and new product inquiries to the Product Development team

·         Assists with special projects, if any

·         Records information and ensures quality of data in NetSuite and other internal systems that support sales and production

·         Additional tasks, as assigned, within the Primary Arms Team

REQUIRED SKILLS AND QUALIFICATIONS:

·         High school graduate

·         2-3 years of related work experience

·         Skilled in Microsoft office, especially Excel and Word

·         Must type fast and accurately

·         Professional manner and leadership

·         Excellent critical thinking skills

·         Pleasant personality

·         PC proficiency

·         High productivity

·         Dependability

·         Ability to set and meet deadlines

·         Excellent oral and written communication skills

·         Ability to be an effective team member

·         Knowledge of office administration

·         Attention to detail

·         Ability to maintain a high level of accuracy and high level of confidentiality

·         Excellent interpersonal skills

·         Analytical and problem-solving skills

·         Very effective organizational skills

·         Stress management skills

·         Strong time management skills

·         Qualified personnel must have formal training in office procedures and use of office equipment

·         Communicates accurately and clearly both orally and in writing

·         Pleasant telephone manners

·         Ability to think on feet when dealing with callers

·         Customer service oriented “can do” approach to work.

PREFERRED SKILLS AND QUALIFICATIONS:

·         Familiar with international logistic and trade regulations

·         2 years’ experience in wholesales within the firearms industry

·         2 year Associate Degree in business or related fields

·         Experience with NetSuite a plus

·         Bilingual in French, German, or Spanish

·         Understanding and/or passion for optics and outdoor shooting sports

·         The desire to grow and improve processes

·         Ability to present ideas in a clear and concise manner

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to handle or feel objects, tools or controls and to climb or balance. The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl; and talk or hear.  The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

GENERAL INFORMATION:

HOURS: 8:00 A.M. - 5:00 P.M. / MONDAY – FRIDAY; SUBJECT TO WEEKENDS AND EVENINGS, AS NEEDED, DURING PEAK SEASONS.

THIS IS AN IN-HOUSE POSITION.

THERE IS NO RELOCATION ASSISTANCE.

MUST BE ABLE TO WORK FOR ANY US EMPLOYER WITHOUT SPONSORSHIP.

TO APPLY, INCLUDE RESUME IN REPLY TO THIS POST.

CANDIDATES WHO FAIL TO MEET THE REQUIRED QUALIFICATIONS NEED NOT APPLY.

MINIMUM AGE REQUIREMENT IS 21.

NO PHONE CALLS, PLEASE.

PRINCIPLES ONLY.

RECRUITERS, PLEASE DON'T CONTACT THIS JOB POSTER.

DO NOT CONTACT US WITH UNSOLICITED SERVICES.

Company Description

Primary Arms was started in 2007 with one goal: to provide firearms owners with high quality optics at affordable prices. We serve that goal every day by innovating new ways to save people time and money as they shop for accessories for their rifles and other firearms. We ship quickly, and provide the best customer service you can find.