Job Description

Our community is comprised of thousands of certified recovery specialists throughout the US. We provide managed services for Repossession, skip trace, Remarketing, legal (Replevin), and field services (door knock, debtor validation, in-field inspections). Since our resources are shared across multiple lenders we can manage this recovery and remarketing process at about half the cost of the traditional Lender. When you join our team; you are welcomed into a family dedicated to creating rewarding service experiences for our customers.

This position is with Find Track Locate, Inc located in Tucson AZ! Responsible for communication, problem solving and creating an atmosphere of collaboration with all partner agencies. Position ensures administrative and regulatory requirements for agencies are communicated and monitored. 

ESSENTIAL JOB FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide excellent client service to lenders seeking to recover unpaid assets by acting as the liaison between the lender and repossession agent.
• Responsible for efficiently managing approximately 550 – 650 cases or more at one time.
• Gather and document appropriate, detailed and accurate information in our proprietary portal to manage the repossession process to completion.
• Communicate by phone and electronically with lenders, agents, client representatives and other individuals in a timely and thorough manner.
• Recognize new cases and identify the best repossession agent to handle that case for the lender; recognize when new agents are necessary in an effort to keep cost down for the client.
• Monitor case updates to ensure that the repossession agent is working each case to specified guidelines in a timely manner; review invoices to be certain that agents are complying within the terms of their agreement with CARS and the client.
• Identify when cases need to be moved to other stages of recovery, and continue monitoring and documenting through each stage.
• Monitor any overdue cases and assure cases are kept current including notifying the appropriate source when an update is needed.
• Prioritize and manage multiple tasks to completion.
• Respect and follow the business needs of the organization and professional needs of others including their workload balance, and time at and away from the work station.
• Work within assigned team and lender group while being flexible to support other teams or departments in times of need.

DESIRED QUALIFICATIONS

• Associates Degree preferred with 2-3 years of strong client service experience, preferably in the call center market, or a lending institution.
• Banking or asset resolution experience preferred but not required for the right candidate.
• Must be extremely reliable and detail oriented in order to monitor the entire process successfully and in a timely manner.
• Must have excellent time management skills and strong communication skills.
• Responsible, reliable self-starter and be able to self-manage across multiple accounts.
• Strong computer skills, proficiency in Microsoft applications as well as the ability to learn other applications and apply them quickly and accurately.
• A positive personality, great phone voice, professional work ethic, dependability, loyalty and a desire to succeed for both yourself and your team.

Company Description

Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.