Job Description

Significant experience in the hospitality industry, with a proven track record of success in
operations management and leadership roles.
● Exceptional leadership abilities, including the capacity to inspire and motivate teams,
foster a positive work culture, and drive operational excellence.
● Proficiency in financial management, budgeting, and forecasting, with the ability to
maximize revenue, control costs, and achieve financial objectives.
● Strategic thinking and planning skills, coupled with the ability to develop and implement
initiatives that enhance guest satisfaction, operational efficiency, and overall
performance.
● Excellent communication skills, both verbal and written, along with strong interpersonal
abilities to effectively collaborate with staff, management, and external stakeholders.
Maintain Mountain Homes
● Supervise and lead the housekeeping staff, including hiring, training, scheduling, and
performance management, to ensure efficient and effective operations.
● Maintain high standards of cleanliness and hygiene throughout the property, conducting
inspections and implementing procedures to uphold cleanliness standards
● Manage housekeeping supplies and equipment, including ordering, stocking, and
inventory control, to ensure adequate supplies for daily operations.
● Address guest concerns or complaints related to housekeeping services promptly and
professionally, ensuring guest satisfaction and resolving issues promptly.
● Develop and manage the housekeeping department budget, monitoring expenses, labor
costs, and purchasing to optimize efficiency and meet financial goals.
● Work with revenue management team to maximize revenue on AirBnB and VRBO
listings
● Work closely with engineering team and perform regular walk-throughs to ensure houses
are in working order so they are available for rental

● Utilize background in guest service to provide assistance to bookings for mountain homes
as well as maximizing opportunities for revenue by selling hotel activities, pre-arrival
assistance with stocking of homes.
Team Member Housing
● Manage all team member housing by ensuring we have accurate check-in and check-out’s
for task force and team members utilizing housing
● Maintain and use checklists for team member housing so that once houses are vacated we
perform inspections for cleanliness, damage, and ready for next team member
● Work closely with engineering team and perform regular walk-throughs to ensure houses
are in working order so they are available for use by team members
● Maintain accurate inventory of homes being used by team members
● Perform frequent walk-throughs to ensure homes are well maintained and kept clean by
team members
● Work with the Director of Operations and Director of Engineering to make
recommendations for improvements to homes based on guest and team member
feedback.
● Responsible for working with incoming task force to ensure they are welcomed and
greeted by operations team.

Qualifications

Qualifications:
● Lead by example by providing a warm welcome to guests while striving to provide
outstanding service.
● Create and maintain relations with guests.
● Maintain consistent guest satisfaction through collating guest feedback received from
surveys and communicate this with the team, implementing changes or training where
necessary.
● Deal with any guests’ complaints promptly and effectively, ensuring client satisfaction
and revenue is not jeopardized. Record any grievances and follow up accordingly,
liaising with the General Manager where necessary.
● Hold regular meetings and create strong relationships with key Hotel departments such as Front Office, Housekeeping and Maintenance.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.