Principal Application Support Engineer

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ATPCO

Principal Application Support Engineer

Herndon, VA
Full Time
Paid
  • Responsibilities

    Job Description

    As a Principal Application Support Engineer at ATPCO, you will be responsible for the implementation, enhancement, and maintenance of a wide range of ATPCO applications and services. In this role, you will collaborate with cross-functional teams to design and develop software solutions that align with business objectives, ensuring high performance, scalability, and reliability. You'll also play a critical role in improving existing applications, integrating new features, and maintaining system functionality to meet evolving business needs.

    Roles and Responsibilities.

    • Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays

    • Serve as the technical lead for diagnosing and resolving critical production incidents in mainframe and distributed applications.

    • Proactively resolve complex technical issues, managing multiple tasks while ensuring timely and quality results.

    • Act as a technical mentor and resource for engineering teams, providing guidance on best practices and fostering team collaboration.

    • Stay current with emerging technologies, driving continuous improvements in development processes and application delivery.

    • Collaborate cross-functionally to meet business objectives, ensuring smooth communication between teams and stakeholders

    • Share knowledge with peers and the wider organization, contributing to a culture of continuous learning and improvement.

    • Develop proactive monitoring, alerting, and self-healing capabilities for applications and APIs.

    • Analyze operational trends, volume surges and application logs to anticipate issues before they impact customers.

    • Manage Severity 1 and 2 incidents and outages—from initial troubleshooting, vendor engagement, and outage communication to escalation and bridge management—ensuring effective internal and external communication and customer satisfaction.

    • Provide support during business hours for non-production environments.

    • Perform application and database maintenance activities such as MPM data uploads, historical data migrations, back-door data fixes, and addressing customer subscription data processing issues.

    • Maintain and update COBOL programs and JCL.

    • Maintain a deep understanding of the ATPCO enterprise environment to quickly diagnose and resolve issues, while staying informed about changes to ATPCO applications and technologies

    • Collaborate with PSS Tier 1 to maintain and optimize Control-M/EM batch processing jobs.

    • Monitor systems such as ServiceNow, Splunk On-Call, application alerts, and group emails, and respond to issues in a timely manner.

    • Monitor scheduled Applications performance metrics and prepare ad hoc reports for IT management using DB2 SQL and other tools as needed.

    Technical Skills Requirements:

    IBM DB2 skills (SQL queries, stored procedures, performance tuning), Redis, Neo4J, MySQL, MongoDB, IBM Job Control Language (JCL), Shell scripting, COBOL, CICS, J2EE, Java batch, Control-M/EM Enterprise Scheduler, Linux, z/OS (TSO/ISPF), VMware, MQ Series, WebSphere, J2EE Applications structure familiarity, ServiceNow, Monitoring Tools: (Grafana, Splunk, Dynatrace, site24x7, SolarWinds, AWS CloudWatch), XML, JDBC, experience in parsing Linux logs, $AVRS, BMC MainView,

    Professional Skills and experience:

    • Minimum of 8+ years of IBM mainframe and distributed web/cloud-based application support experience in a 24x7 environment, including nights, weekends, and holidays

    • Proven track record in IT Operations and Application Production Support within complex enterprise environments.

    • Ability to build rapport with team members, developing trust within the immediate team

    • Accepts and integrates constructive feedback positively.

    • Cooperatively engages with peers to achieve shared goals.

    • Requires understanding and general application of concepts, theories, and principles to the area of work.

    • Absorbs new information systematically and applies it effectively.

    • Engage in informal coaching and knowledge-sharing with colleagues and contribute to a collaborative and growth-oriented work environment.

    • Background in Applications development and programming.

    • Excellent analytical, troubleshooting, and problem-solving skills.

    • Excellent oral and written communication skills for technical and non-technical stakeholders.

    • Strong business acumen with the ability to quickly understand operational and business incident impact.

    • Ability to take full ownership of production problems, anticipate and mitigate risks, escalate appropriately, and deliver workarounds under pressure.

    • Proven ability to multi-task and prioritize urgent issues to meet SLA and KPI requirement

    • Strong knowledge of DB2 (SQL queries, stored procedures, Application SQL performance tuning).

    • Strong knowledge in JCL (Job Control Language)

    • Proficiency with TSO/ISPF/SDSF

    Salary Range: USD $143,600 – $161,211

    The disclosed range estimate has not been adjusted for applicable geographic differential associated with the United States

  • Qualifications

    Additional Information

    At ATPCO, we are deeply committed to diversity, equity, and inclusion. Our supportive policies promote work-life balance through flexible work arrangements, and we cultivate a workplace where every employee feels valued, respected, and a true sense of belonging.

    We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor

    All your information will be kept confidential according to EEO guidelines.