Principal PM, Client Success

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Adobe

Principal PM, Client Success

San Francisco, CA
Full Time
Paid
  • Responsibilities

    JOB LEVEL
    P50
    EMPLOYEE ROLE
    Individual Contributor

    The Opportunity

    Lead client engagement for the Adobe Unified Platform (AUP), the platform that powers all of Adobe's products. As Principal PM, Client Success, you own the partnership approach between AUP and the product teams building on it. You'll translate what those teams need into the platform investments that serve them, and drive adoption that compounds value for Adobe and its customers.

    AI is reshaping both the platform and the products built on it, and this role sits right at that intersection!

    About AUP

    AUP offers foundational capabilities at scale across Agentic Experience, Storage & Collaboration, Administration, Commerce, Identity, Provisioning, Developer Platform, and Experience Intelligence. They are used by Adobe Firefly, Creative Cloud, Document Cloud, Express, GenStudio , and more. Every day, these services deliver faster, more connected, and more intelligent experiences to the millions of customers and businesses who rely on Adobe.

    What You'll Do

    You own how AUP engages its most important client teams serving Creators and Creative Professionals, like Firefly, Photoshop, and Illustrator. You sit in the middle where you bring in a deep comprehension of evolving client needs and broad proficiency in what the platform can do for them.

    • Develop a tailored engagement model for each client and be their trusted navigator into AUP.

    • Understand each client's goals, customer problems, and competitive pressures, then contextualize AUP's capabilities that could support their goals

    • Drive cross-functional alignment (leaders, PMs, architects, engineering, design and program management) to move work forward.

    • Foster strong client relationships to ensure alignment on business goals and roadmap priorities.

    • Influence platform investment decisions by turning trade-offs and data into recommendations grounded in customer value and business impact.

    You May Be a Strong Fit When You Have

    • A strategic, consultative approach: 10+ years in product management, strategy consulting, business development, or similar roles built on understanding customer and business problems and crafting tailored solutions.

    • A track record of influencing senior leaders and collaborators , through excellent written and verbal communication.

    • The ability to operate in unstructured situations and drive initiatives without waiting for detailed direction.

    • Genuine empathy and curiosity for creative workflows and where the space is moving with AI and agentic technologies.

    Expected Pay Range:
    Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $148,100 -- $282,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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    In California, the pay range for this position is $194,800 - $282,100 │ In Washington, the pay range for this position is $178,600 - $258,700

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

    State-Specific Notices:

    California :

    Fair Chance Ordinances

    Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

    Colorado:

    Application Window Notice

    If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

    Massachusetts:

    Massachusetts Legal Notice

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Internal Opportunities

    Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

    Put your best foot forward:

    1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

    2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

    3. Check out these tips to help you prep for interviews.

    4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

    Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

    At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Let’s Adobe together

    At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

    Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

    Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

    AI Use Guidelines for Interviews:
    Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

    At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .