Job Description

Job Description

At Prinova, our passion for food knows no bounds! With a rich history spanning over four decades in the food industry, we have established ourselves as a trusted global supplier and manufacturer of functional food ingredients, flavors, and aromas. With CUSTOMER FOCUS as our central core value, we put pride in our work to ensure the end user has a quality product.

Prinova has proudly received national acclaim as one of the Best and Brightest Companies to Work For® in 2023, a testament to our status as an exceptional employer. This prestigious award highlights our commitment to outstanding HR practices and appreciation for our employees. Guided by the renowned FISH® philosophy, we prioritize creating meaningful work interactions, fostering community engagement, and empowering professional growth, ensuring a remarkable and fulfilling experience for our team members.

Don’t miss the opportunity to join our esteemed organization, where exceptional HR practices and employee appreciation thrive. Apply today and unlock the potential for a rewarding and fulfilling career at Prinova!

Customer Sales Liaison

Customer Service, Flavors

Carol Stream, IL

Permanent

Summary:

Provide excellent customer service by communicating with customers and/or sales staff by following through on every aspect of the order. Excellent customer service is performed by completing the following duties .

Essential Duties and Responsibilities include the following. Other duties may be assigned

• Receives customer orders, coordinates all purchase order details, enters orders into the database and prepares orders for shipment.
• Answer all incoming calls.
• Answers all inquiries such as tracking, pricing, C of A's, shipments, credits, scheduling, cancellation, adjustments, quotes, warehousing, and any other information pertaining to orders, in addition to collecting bill of ladings to create invoices and any of the above aforementioned paperwork.
• Processes orders and acts as backup to offsite locations as a daily function.
• Prepares Open Orders Report and reviews with Sales Rep and/or customer on weekly or monthly Sales/Customer calls.
• Works with assigned Salesperson(s) to help analyze customer sales reports on an ongoing basis, to recognize buying patterns by product as requested.
• Maintains contracts (inputs into database and works with Product Managers and Salesperson to manage release dates for products).
• Secures freight rates and sets up carriers with customers.
• Support sales with new customer leads.
• Assists assigned Salesperson to help satisfy customer's needs as deemed necessary.
• Additional duties as deemed necessary by the Customer Service Manager.

Supervisory Responsibilities:

• This position will have no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personality plus is a must!!! In addition to being a problem solver, who is detail oriented with

good communication skills and a positive attitude, the candidate must enjoy challenges.

Required Education and/or Experience:

Qualified candidates will have a high school diploma and experience in an office setting with a minimum of 5 years proven success as a customer service representative.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Advanced skills in Microsoft Office (Word, Excel, and PowerPoint)
• Familiarity or general aptitude for ERP system JDE is preferred.

Travel:

No travel required.

Work Conditions & Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift up to 10 lbs.

• Work environment is normally in an office setting. Must be able to make frequent rounds in a warehouse environment

• Ability to view a computer screen and type for extended hours

• Ability to sit and stand for extended periods of time

• Other physical requirements include moderate standing and occasional squatting, bending, and twisting

• Ability to work around a variety of different smells and aromas

• Ability to adjust work schedule as business needs require.

Quality/Safety Responsibilities:

All Prinova employees are required to ensure compliance standards with food safety, food defense and food quality. (FDA, ILDPH, FSMA and BRC).

It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.

The above description is not intended to be a comprehensive list of the duties and responsibilities for this position. Prinova reserves the right to change or assign other duties and responsibilities without notice.

I acknowledge that I have reviewed the above job description and acknowledge that it is not a contract of employment. I further acknowledge that I am responsible for complying with all job duties, requirements and responsibilities contained within this job description, as well as any subsequent revisions and/or additionally assigned duties and responsibilities

Company Description

As one of the world's largest distributors of functional ingredients and a provider of nutrient premixes, Prinova creates value for global food, beverage and supplement manufacturers.

Company Description

As one of the world's largest distributors of functional ingredients and a provider of nutrient premixes, Prinova creates value for global food, beverage and supplement manufacturers.