Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Customer Service Representative — AlphaGraphics Kansas City

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority.

This role is the primary point of contact for our customers — by phone, email, and in person. You'll guide clients through their projects, answer questions about our products and services, handle quotes and payments, and keep work moving through the shop.

What you'll do:

Serve as the main point of contact for clients and visitors

Answer questions about our products, services, and capabilities

Take orders and support customers with their accounts by phone, email, and in person

Calculate charges, collect deposits and payments, and set up billing

Identify additional products or services that fit a customer's needs

Help the team with project coordination, job fulfillment, and daily operations

What we're looking for:

Customer service experience, ideally in a role assessing client needs and following projects through to delivery

Strong written and verbal communication

Ability to build genuine relationships with customers and coworkers

Comfort working independently while taking direction and asking questions when needed

Critical thinking — weighing options and adjusting when a process needs to change

Reliability and a steady schedule so client deadlines are met

A real interest in helping people and learning the trade

What we offer:

Hands-on experience in printing, signs, and marketing

Coaching and feedback from a team that wants you to succeed

A friendly, collaborative work environment

Health insurance and HSA

Paid time off

Monday–Friday, 8-hour day shift — no nights or weekends

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.