Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Print Services Specialist — AlphaGraphics Kansas City

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Print Services Specialist who owns the customer relationship from first contact through final invoice — not just the front counter.

You'll be the first voice customers hear, and the one making sure everyone — clients and the production team alike — has what they need to get the job done right.

What you'll do:

Day one, this role owns:

Greeting and helping every customer — phone, email, and in person — including monitoring the store inbox and answering calls

Taking complete, accurate messages and passing along customer details from calls and conversations so nothing gets lost between the front desk and the team

Processing inquiries, pickup and payment at the front counter

Processing payments and running an accurate daily closeout

Managing customer artwork files and staying on top of daily customer requests and inquiries

Quality checks on print jobs and keeping job ticket filing current

Learning AlphaGraphics' products, services, and pricing well enough to answer customer questions confidently

As you grow into the role, you'll take on:

Handling customer complaints and knowing when to loop in management

Building simple estimates and, eventually, sign estimates

Quality checks on more complex projects

Backup coverage during holidays and illness

What we're looking for:

Comfort with numbers — you'll be balancing a daily closeout from day one

Customer service experience, ideally somewhere you followed a request through to completion, not just handled a transaction

Strong written and verbal communication

Reliability and a steady schedule so client deadlines are met

Experience in printing, or a real interest in learning the trade and growing into estimating and quality control over time

What we offer:

Hands-on experience in printing, signs, and marketing

Coaching and feedback from a team that wants you to succeed

A friendly, collaborative work environment

Health insurance and HSA

Paid time off

Monday–Friday, 8-hour day shift — no nights or weekends

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.