Print Production and Customer Service Specialist
Benefits:
Bonus Program
Transit Pass
Paid time off
Why Join AlphaGraphics SF Mission?
At AlphaGraphics, we don't just print; we solve problems. We are a fast-paced center where high-quality craftsmanship meets top-tier customer service. We’re looking for someone who enjoys everything from working with both new and current clients and loves the satisfaction of a perfectly finished print job as much as they enjoy building client relationships.
The Role: Front-of-House Pro, Back-of-House Expert
This is a Combination Production/Customer Service position. You won't be stuck behind a desk or hidden in a warehouse. You will be integral to the success of the shop. This is a high-energy role where you touch everything with the team from the first "hello" to the final delivery to the client.
Be the one of the main points of contact for both new clients and long-term business accounts.
Translate "ideas" into "specs” consulting with clients on paper stocks, finishes, and timelines.
Manage the intake process using our MIS Software, ensuring every detail is captured for a flawless result.
Work with the production team members to deliver first-class results and ability to step in to run projects when needed.
Able to operate digital print equipment with an eye for color accuracy and alignment.
Able to master the finishing touch: cutting, laminating, folding, scoring, and mounting.
Maintain a "zero-defect" mindset—catching errors before they reach the customer's hands.
Collaborate with the Production Manager to synchronize production schedules.
Engage local and national delivery services to ensure clients get their projects when and where they need them.
What You Bring to the Table
Print Experience: 1–2 years in a print shop, sign shop, or copy center is highly preferred. You should already know your way around a printer and the software used to create printed materials.
The "Juggler" Mindset: You can pivot from an equipment challenge to a friendly phone call without losing your cool.
Attention to Detail: You’re the person who notices a 2mm margin error from across the room.
Tech Savvy: Experience using software from companies like Adobe Creative Suite, Affinity or others used to create documents for printing is a big plus.
Reliability: We’re a small, tight-knit team. We need someone who "owns" their day and shows up ready to deliver success.
Why You’ll Love It Here
Variety: No two days are identical. You’ll work on everything from simple business cards to complex wide-format displays.
Impact: Your work is visible. You’ll see your projects out in the community every day.
Team Culture: We value autonomy. If you’re a self-starter, you’ll find a lot of freedom here to manage your workflow while working with a team of like-minded professionals.
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.