WHO WE ARE: Printful is a successful print-on-demand dropshipping company that prints and ships print products like t-shirts, leggings, and hats for ecommerce stores. We promote new brand creation and help aspiring entrepreneurs launch and grow their online businesses! We're headquartered in Charlotte, NC and have additional facilities in Chatsworth CA, Tijuana Mexico, and Riga, Latvia. We're a team of over 500 people, and we've printed more than 10 million shirts since 2013!  We believe in integrity, initiative, and experimentation. These are our core values and the blueprint for our unique culture.

 The story of Printful

HOURS:  ALL SHIFTS AVAILABLE - PLEASE SPECIFY PREFERENCE

Why is it great to work here?

• You can make an impact on the growth of the company.
• Work with friendly, talented and easy-going individuals.
• Open, warm, energetic, and collaborative culture.
• Fun company events.
• Opportunities to grow within the company.  Our COO started as an intern!
• Opportunities to learn different skill sets.
• Company sponsored (partial contribution) health, dental, and vision benefits. PTO and paid holidays.

We value talented individuals who:

• Have a “Get Sh*t Done” attitude.
• Can work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality.
• Take pride in the work they do.
• Love to learn new skills.
• Thrive in open, collaborative environments, where teamwork and togetherness is everything.

When you come to work, you'll be:

• Providing world-class customer service to our clients.

• Answering emails, serving clients via live chat and on phone support.

• Helping Printful client setup their online shops, get that great design of theirs on top of one of our products, or assist customers in generating quotes on Behappy.me or getting startup goods for their office from Startup Vitamins.

• Assisting customers with setting up their E-Commerce platforms

• Assisting customers with troubleshooting issues with their Printful Store and their E-Commerce platform

There are some MUST HAVES:

• Excellent written and verbal communication skills
• Tech Savvy
• Great attitude that helps our customers solve their problems.

Requirements:

Please submit a cover letter explaining: 1. Why you want to work in customer support. 2. Why you want to work at Printful as opposed to anywhere else. 3. A description of a great customer service/support experience you've had recently, and what made it great.  

Printful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.