Job Description

Company: Iceoplex Operating LLC

Facility: Printscape Arena at Southpointe

Department: Operations

Position(s): Operations Supervisor

Reports To: Director of Operations

Job Type: Full Time, Exempt

Schedule: Days and hours of work vary dependant on facility schedule of events, with an emphasis on night and weekend availability

Salary: starting at $30,000, commensurate with experience

Job Summary:

The Operations Supervisor is responsible for overseeing the hiring, training and scheduling of the operations team. The ideal candidate will have a flexible work schedule, with emphasis on night and weekend availability. The position will entail safe operation of the ice resurfacer, efficient building operation, and complete facility maintenance.

Operations Supervisor Responsibilities:

• Provide fast and courteous service to all customers

• Provide information to customers about programs and events within the facility

• Maintain a clean work environment

• Ice maintenance by use of ice resurfacer, ice edger, and related equipment

• Conduct light cleaning and janitorial duties; including but not limited to: use of broom/dustpan in lobby and restrooms, disinfecting surrounding surfaces, restroom cleaning/stocking, locker room upkeep

• Oversee skate rental counter

• Complete required logs including, but not limited to ice resurfacing, ice plant, and shift checklists

• Complete purchase orders via third party vendors for building supplies, project orders, and maintenance schedules

• Liaison to facility’s tenants

• Staff scheduling and management

• Hiring and training of new staff members

• Ability to lift and move heavy objects, such as hockey goals and lacrosse boards

• Troubleshoot any issues arising during the shift, and repair or schedule repairs accordingly with third party contractors

• Ability to assist in creation and adherence to an annual budget

• Other tasks as assigned by Superior

Qualifications:

• Bachelor’s Degree in Sport Management, Business, Facilities Management, or similar background preferred

• Valid PA Driver’s License required

• Obtain PA Act-15 related clearances within 30 days of employment and maintain those related clearances throughout employment at the facility

• Operations, specifically in the ice rink industry, preferred

• Mechanically inclined, preferred

• Certified Ice Technician, preferred

• Flexibility to work nights, weekends, and sometimes holidays, as they are integral to the success of the Arena

• Ability to work in a fast paced environment and deal with multiple tasks simultaneously

• Ability to work in different climates, ranging from cold to hot, associated with an ice rink and indoor multipurpose sport arena

• Ability to safely navigate the building from one area/level to another

• Strong work ethic and positive attitude with excellent attention to detail

• Organizational and time management skills, with ability to problem solve under pressure

• Excellent customer service skills

• Excellent written and verbal communication skills

• Experience working with Google Drive and its related functions preferred

• Ability to work independently and as part of a team, at times with minimal or no supervision

Physical Demands of the Position:

• Stand, Walk, sit, use hands and fingers, handle objects and office tools, raech, balance, stoop, crouch, kneel, talk, and hear. The employee must occasionally lift and/or move up to 75 pounds. The employee is exposed to a variety of room temperatures associated with an ice rink in the building, and with noise levels usually moderate to loud.

*This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed by Senior Management members.

Iceoplex Operating LLC and Printscape Arena at Southpointe are an Equal Opportunity Employer.