Emergency Response Coordinator

SERVPRO of Alamo Heights

Emergency Response Coordinator

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Emergency Response Coordinator (Fire/Water Damage) – High Earning Potential

    When disaster strikes, most people run away. You run toward it.

    We are looking for a driven, quick-thinking Emergency Response Coordinator to be our first-on-scene representative following fire and water damage events. This isn't a desk job. This is a real-time, boots-on-the-ground role where speed, empathy, and professional sales skills collide.

    You will help property owners navigate their worst days by connecting them with industry-leading restoration services—fast. If you have "thick skin," a high motor, and a professional mindset, this is your opportunity to turn chaos into a high-earning career.

    What You’ll Do (The Reality)

    Respond in Real-Time: Arrive quickly to active fire and water loss scenes to assess situations and engage property owners.

    Win the Business: Outwork and out-hustle the competition to secure restoration work during high-stress moments.

    Be the Expert: Maintain a deep understanding of the insurance marketplace (claims, adjusters, and brokers) to guide clients through the recovery process.

    Drive Growth: Actively pursue new business opportunities within your assigned territory, meeting or exceeding sales goals.

    Bridge the Gap: Work closely with our operations team to ensure a smooth handoff from the "emergency" phase to the "restoration" phase.

    What We’re Looking For

    The Hustle: You are a self-starter with a "sales mindset" who thrives on urgency and performance-driven results.

    The Professionalism: Minimum 2 years of B2B sales or service-sector marketing experience. (Restoration or insurance industry experience is a major plus!)

    Communication: Superb verbal and written skills. You can build trust on a curb at 2:00 AM and deliver a professional report at 9:00 AM.

    Education (Preffered): Bachelor’s degree in Marketing/Business or equivalent professional experience.

    Requirements: Valid driver’s license, reliable transportation, and the willingness to work a flexible, on-call schedule (including nights/weekends).

    Why You’ll Love It

    High Earning Potential: High commission structure with no cap for top performers.

    Performance Bonuses: We reward the "fire chasers" who go the extra mile.

    Career Growth: Opportunity for rapid advancement within a high-performing franchise.

    Support: Ongoing training and a team that has your back in the field.

    Think you have what it takes to thrive when things get heated? Apply today and show us your hustle.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.