Job Description

As a Customer Service Associate, you will play the vital role of being the primary relationship driver between our customers and our clients. You will accomplish this by developing world-class partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction.

This entry-level role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations.

MORE SPECIFICALLY, YOU WILL BE:

• Handling a high volume of customer interactions and inquiries
• The first point of contact for both customers and partners
• Triaging incoming support issues, accurately diagnosing them, and handling escalations to the compliance team
• Acting as an advocate for our potential customers and providing them with outstanding service while resolving issues in a timely and efficient manner, identifying trends and inefficiencies to enhance the support process and improve the customer experience
• A product evangelist! Helping customers and partners use our products and services to enhance their household energy performance

WHAT’S IN IT FOR YOU:

• Tons of growth opportunities, with the ability to make an immediate impact and mold a career in the clean energy sector
• A fast-paced and fun work environment with an eclectic group of people
• Uncapped performance incentives

YOU WILL EXCEL IF YOU ARE:

• A natural people person and relationship builder
• Passionate about being apart of a growing startup
• Tech-savvy and can quickly pick up sales/support tools
• An excellent communicator
• Friendly, optimistic, and have a caring demeanor
• Adept at working well under pressure and with tight deadlines
• Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat

RELEVANT EXPERIENCE MAY INCLUDE: CUSTOMER BEHAVIOR, CUSTOMER INSIGHTS, CUSTOMER ENGAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SERVICE SALES, CUSTOMER REP, CUSTOMER SERVICE, CUSTOMER CARE, CUSTOMER RELATIONS, BUILD CUSTOMER RELATIONSHIP, CUSTOMER ACQUISITION

Company Description

Pristine Management Group Inc. turbocharges awareness and customer acquisition for today’s top companies including Verizon, Inspire Energy, and Nestle. We are powered by our unparalleled knowledge of the brands we represent, our experts are highly trained in product solutions, networking, team management, and public speaking. It’s a commitment to professional development and excellence that translates directly into rapid growth and customer acquisition dominance for brands of all reputation.