Job Description:
Providing superior customer service
Assist in complete market surveys
Show, lease and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance request
Receive collections in accordance with the Management Company's standards
Clerical and phone support
Maintain all community members files, ensuring completeness and accuracy of all file documentation
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to the Management Company's standards
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
Conduct community member’s move-out unit walks
Additional tasks or duties assigned by Community Manager
Special Requirements:
Physical Demands:
The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Qualification:
Computer Skills:
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs
Education:
High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience:
Minimum of one year as a leasing consultant in the Multi-Family Industry or a related field
One year of experience in a service industry is preferred
Benefits:
Medical, Vision & 125 Plan - 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.
Retirement Plans - Prepare for retirement and ramp up 401(k) savings with a 2% employer match
Group Life Insurance - Up to $25,000 if the unimaginable occurs
Great Talent Knows Great Talent - Bonuses provided for any hires made through employee referrals
10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided
On-site housing discounts
Competitive bonus opportunities
Scholarship Opportunities for Employees and their Dependents
NAA Designation Reimbursement Program including:
Certified Apartment Manager (CAM)
National Apartment Leasing Professional (NALP)
Certificate for Apartment Maintenance Technicians (CAMT)
Certified Apartment Portfolio Supervisor (CAPS)
Career Growth Opportunities