Job Description:
Successfully train and manage the leasing team
Lead leasing team in sales efforts
Direct leasing team in external marketing and advertising efforts
Develop and successfully execute marketing plans
Provide exceptional customer service to the community members and future community members
Assist in completing market surveys as needed
Show, lease, and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance requests
Receive collections in accordance with the Management Company's standards
Clerical and phone support
Maintain all community members’ files, ensuring completeness and accuracy of all file documentation
Inspected all apartment homes to ensure all are move-in ready to Trinity’s standards prior to move-in
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
Conduct community members’ move-out unit walks as needed
Additional tasks or duties assigned by Community Manager
Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects, and vendors. Other essential skills include but are not limited to:
Plan and execute all on-site/off-site marketing and advertising
Successfully organize and promote community events to current community members and future community members
Facilitate all aspects in the community leasing process
Ability to lead leasing team by example in a professional manner
Possess a positive attitude
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Qualifications:
Marketing and Advertising:
Extensive knowledge in social media
Excellent leasing and closing skills
Computer Skills:
Intermediate computer and internet knowledge
Intermediate knowledge of MS Word, Excel, and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs
Education:
High school education or equivalent is required
Marketing or Advertising Degree preferred
Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions
Professional Experience:
Minimum of two year as a leasing consultant in the Multi-family Industry
Minimum of one year in a management position related to marketing and/or advertising in the Multi-family industry or related field
Special Requirements:
Physical Demands:
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms, and hands. The team member may occasionally be required to climb. The team member will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
Attendance/Travel:
This is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.
Benefits:
Medical, Vision & 125 Plan - 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.
Retirement Plans - Prepare for retirement and ramp up 401(k) savings with a 2% employer match
Group Life Insurance - Up to $25,000 if the unimaginable occurs
Great Talent Knows Great Talent - Bonuses provided for any hires made through employee referrals
10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided
On-site housing discounts
Competitive bonus opportunities
Scholarship Opportunities for Employees and their Dependents
NAA Designation Reimbursement Program including:
Certified Apartment Manager (CAM)
National Apartment Leasing Professional (NALP)
Certificate for Apartment Maintenance Technicians (CAMT)
Certified Apartment Portfolio Supervisor (CAPS)
Career Growth Opportunities