Job Description

POSITION SUMMARY:

The Business Development Customer Service Representative is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day to day management of the function. The Business Development Customer Service Representative will be responsible for building the brand and growth strategy for the business. They will oversee customer plans, marketing, and allocate resources across assigned programs. They will also provide advice and guidance to various operating units to ensure overall marketing effectiveness.

ESSENTIAL FUNCTIONS:

• Plan, initiate, and direct marketing inquiries to determine trends, industry needs, and customer preferences to optimize product and related service planning, to develop target markets and recommend business development strategies.

• Participate in the development of business plans.

• Provide strategic direction to ensure a full understanding of communications objectives.

• Build brand equity with consumers, franchisees and employees to maintain the company’s differentiation in the marketplace.

• Make recommendations or decisions regarding product objectives and strategy, promotions and advertising placement and merchandising

• Enhance existing customer/market data to build a customer base, to increase the rate of repeat customers, reduce defectors and cross-market among all channels

• Provide direction to cross-functional teams in the development & deployment of specific marketing programs to drive targeted revenue, including idealization, testing & operational impact.

LEADERSHIP RESPONSIBILITY:

This position has the opportunity for Senior Management consideration after the first year.

CANDIDATES WITH THE FOLLOWING EXPERIENCE SHOULD APPLY ASAP:

Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship

Company Description

At our company, we know that the marketing world is changing, and without a unique approach, it’s a task for brands to get noticed by its consumers. Therefore, it is vital to spend on market and consumer research to keep up with the changing trends and consumers’ interests. It needs a particular set of skills and experience to understand these factors; therefore, brands consider it an essential part of their victory plan to work with a marketing firm like ours. We have a creative team that creates compelling marketing strategies and knows how to build long-lasting relationships with existing customers. We will help our clients reach their full potential in sales success, brand recognition, and reputation.