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**HIRING ASAP** Customer Service Representative - Full Time - CSR

Private Management Firm - Expanding Office

**HIRING ASAP** Customer Service Representative - Full Time - CSR

Rosemead, CA
Full Time
Paid
  • Responsibilities

    Job Description

    EMINENT GROUP is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our WEST COVINA office on a permanent basis.

    You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

    This role offers you the opportunity to work in a national firm that offers excellent career progression.

     

    ESSENTIAL SKILLS:

    • Clear written and verbal communication skills
    • 1+ years of prior experience is preferred
    • Strong relationship management skills
    • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
    • Business acumen in the marketing and client relations field is preferred
    • Must understand and comply with applicable regulations and standard operational procedures
    • Must ensure that all transactions are executed properly and meet compliance guidelines

     

    CORE RESPONSIBILITIES:

    • Provide high-quality service to each of our clients
    • Maintain client confidentiality at all times
    • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
    • Communicates clearly with staff in a timely and professional manner
    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
    • Verify and maintain data quality

     

    If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative or customer retention