Job Description

Facilitates provider and member outreach to ensure member receipt of important consumer services to improve member outcomes.

Fundamental Components:

• Identifies potential resources and initiates collaboration with providers to improve member outcomes

• Makes outbound calls to members to provide assistance in obtaining services

• Develops and distributes educational information to members and providers in accordance with the outreach program

• Assists in the development and standardization of outreach documentation and manages the data flow process to complete company documentation

• Documents member participation in outreach activities

• May develop and maintain member incentive programs to support company initiatives

• May identify opportunities to partner with community organizations on special events and presentation

• Records and documents all member and provider outreach activity

• Performs other duties as required

Background/Experience:

• Minimum 1 year recent and related marketing, outreach and/or quality management experience

• Previous experience working in a call center environment preferred

• Ability to work independently

• Ability to use standard corporate software packages and corporate applications

Education:

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent combination of education and experience.