Benefits:

Employee discounts

Opportunity for advancement

Paid time off

Training & development

We are looking for a part-time Guest Services Agent at the Motel 6 / Studio 6 Tucson North off Camino de Oeste Rd. Agent will work 1 day a week and must be available to cover call offs when necessary.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

​Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills

Duties include:

Greet guests with a welcoming smile and friendly demeanor

Perform all guest check-in and check-out procedures

Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

Collect payment for room charges and other fees

Answer phones and direct calls to appropriate personnel

Check and send emails

Make and confirm reservations

Maintain a clean and tidy workspace at all times

Inform guests of hotel amenities and offerings

Be informed and up-to-date on all types of room accommodation and availability

Communicate with housekeeping, maintenance, and staff as necessary

Provide local information on restaurants, special sites, activities, etc.

Resolve customer complaints and problems calmly and effectively

Notify management of any serious issues that you cannot resolve

Take and deliver messages for guests

Maintain a friendly, personable disposition

Perform various clerical tasks as needed (sorting mail, paper filing, etc.)