Job Description
Pro Resources Staffing Service has an immediate opportunity to work as a Customer Service Representative for a local manufacturing facility in the Elkhart area. Ideal candidates should have previous Customer Service experience within a manufacturing or distribution setting along with knowledge of scheduling with LTL common carriers.
SHIFT AND COMPENSATION
JOB DUTIES
- Drive accurate timely entry and manage all sales orders within assigned territory.
- Work with customer base to ensure stocking agreements and blanket orders are shipped according to customer expectations.
- Work with Production control team to ensure back ordered inventory is efficiently scheduled within the customer lead times.
- Manage the outbound logistics from 14 warehouses for all sales orders within an assigned territory.
- When issues occur, maintain positive, proactive communication with Sales, Production, the Warehouses, and customer to drive quick resolution.
- Understand and competently complete all Customer Service-related flows within 1 year of employment.
- Able to track shipments within the item ledger.
- Properly escalates shipping issues and expedites to Supervisor or Senior team member.
- Manage inbound calls and individual inbox.
- Depending on customer service experience, tasks will include data entry until training has been completed and territory has been assigned.
BACKGROUND PROFILE
- Ability to attain solid working competency and proficiency in ERP and CRM system applications (including Dynamics 365 or Dynamics NAV)
- Ability to work well within a team environment.
- Embrace an environment of continuous improvement and adapt to change quickly.
- Detail oriented and comfortable working in a fast-paced office environment.
- Exceptional interpersonal and communication skills.
- Superior organizational skills and dedication to completing job functions in a timely manner.
- Comply with Covid PPE.
- Comply with each Department s PPE requirements.
- Able to lift up to 44 lbs.
- Must be able to perform the essential functions of the position with or without accommodations.
Company Description
Our Company Profile
The founders launched Pro Resources after working for three decades as human resources executives. They learned about staffing needs from the clients perspective, and envisioned a better way. Their vision was, and still is, to create innovative staffing solutions that increase profits for their clients.
Locally-owned since 1986, Pro Resources is an employment services firm specializing in short-term and long-term staffing, direct hire, recruiting and consulting. We find the qualified workers you need in the light industrial, and professional/clerical fields. Innovative human resources solutions are our strength.
At Pro Resources, we are more than just a staffing firm. We will help you upgrade your entire human resources strategy, from recruiting to training to worksite environment. We look forward to helping you find the right people and provide a custom fit for your staffing needs.