Job Description
Job description
ARE YOU ENERGETIC AND ENJOY THE FAST PACE OF CUSTOMER CONTACT?
ARE YOU A PROBLEM SOLVER WITH GREAT JUDGEMENT?....
THEN WE ARE LOOKING FOR YOU!
Our Customer Success Associates are responsible for handling questions, inquiries and concerns regarding our products and services. '
They assist customers, via telephone, email, or by creating trouble tickets, with the ultimate goal of building rapport and providing a phenomenal customer experience!
MAIN RESPONSIBILITIES:
Create and maintain customer relationships by listening and understanding the customers’ needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues
Assist customers via inbound calls, emails, and tickets
Perform follow-up outbound calls when first call resolution was not attained
Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner.
Develop deep knowledge of Pro-Vigil systems and technology
Responsibilities may include Knowledge Center and Standard Operating Procedures documentation
Document all customer interactions and other information as required
Other duties as assigned.
JOB REQUIREMENTS/PREFERENCES:
HS Diploma/GED required
2+ year of customer service/support experience preferred
Previous call center, customer service or support or banking or retail experience preferred
Basic computer skills
Great communication and interpersonal skills
Great customer service skills such as de-escalating customers and proper email response etiquette preferred
Ability to multitask and be detailed oriented
Exhibits the ability to prioritize tasks and complete them
Stable work history
Job Type: Full-time
Company Description
Pro-Vigil is the largest and the fastest growing remote surveillance service provider in the US. It is rare to find a service that meets and often exceeds client expectations. Our company is unique and our services set trends. We Offer: competitive pay and benefits (Medical, Dental, Vision, AD&D insurance, 401k , training program, and all other tools required to be successful in your career.