Job Description

PRO8MM, a leading small business in the motion picture industry since 1972 is proudly celebrating its 50th year in business. A growing demand for our products and services has created openings for additional team members to continue our legacy!

Currently, we are hiring Administrative Assistants for our Burbank, CA retail store. The Assistant will be a vital member of the Pro8mm sales support team, offering a great client experience to our customers who purchase our film products and services. If you like a fast paced retail environment where you will constantly be learning something new, working on teams to accomplish goals, using technology in a fun and efficient manner, and helping clients who will appreciate you for going that extra bit to get their questions projects done, the person we are looking for might be you! Amazing customer service and a great attitude is key. We can teach you the rest!

SCHEDULE - PART TIME

This position is scheduled for up to 25 hours a week, between the hours of 9:00 AM and 5:00 PM Monday to Friday. The candidate may have an option for 5 days of a 5 hour shift or 3 days of an 8 hour shift to be determined prior to hire with their supervisor.

COMPENSATION

Salary $18.50 - $19.00 an hour.

3 Days Annual Sick Leave (as required by law)

This position may lead to a full time opportunity within the company that includes medical, dental, vision , 401K and paid vacation benefits  to part time employees who excel in all metrics. This is for employees who work over 35 hours per week.

THE ROLE

The Administrative Assistant will be responsible for supporting the retail sales team. Responsibilities include all shipping and receiving of motion picture film orders in and out of the facility. This will require learning our easy ship integration from our on-line shopping cart, Fed-Ex and USPS systems; procedures for shipping international orders, including customs and duty paperwork. As a team member, your administrative support to the Project and Sales Coordinators on the retail sales team is a vital part of the Pro8mm workflow. You will be responsible for delivering media files over the internet, updating client orders and archiving paperwork. You will assist as backup to the sales team in greeting walk in clients with their will call orders, answering phones, ordering supplies, packaging products as needed. Other duties may be assigned as required. The position will report directly to the Management Team.

MINIMUM REQUIREMENTS:

• Associates Degree or 2 years minimum of college required. 4 years preferred
• 2 to 3 years of retail, customer service or general office experience is desirable
• Experience in retail or hospitality a plus, such as coffee shop, hotel, cashier or fast paced retail environment where there is an emphasis on the customer experience
• Ability to read and interpret invoices and documents related to clients preferred shipping method
• Self initiated telephone follow up is crucial to secure missing or unclear client information on orders
• Ability to calculate figures and amounts such as weights and package size to calculate shipping costs

SKILL REQUIREMENT

• Proficient Mac based computer skills a must
• Must have previous retail, hospitality or office experience with direct client engagement
• Must have an above average on time and attendance record in previous employment
• Must have excellent verbal, written, and oral communication skills
• Must be able to confidently interact with customers via telephone and in-person
• Must be a team player and be respectful to all members, embracing our culture and diversity
• Must be able to multitask
• Must be extremely organized and pay attention to detail
• Must initiate follow up where needed
• Must have an ability to be proactive in handling issues or questions in a calm and professional manner
• Must have good listening skills and be able to work independently as well as in a team
• Must be comfortable and professional in dealing with high profile callers
• Must be able to keep client information confidential as this is a fast paced office that supports many high profile clients and projects in the motion picture industry.

Company Description

Pro8mm, located in Burbank,CA have been the leaders in small format film products and services for 50 years. We have had the distinct pleasure of offering products and services to those who continue to want to shoot on real motion picture film. We have worked on thousands of projects for Hollywoods most famous faces, saved millions of feet of archival material , and have been an integral part of television shows, major motion pictures, music videos, commercials, popular brands and social media. We continue to grow every year as people discover or rediscover the "vintage" film experience. We are known for restoring old movie cameras, selling and processing Super 8 and 16mm film, and scanning the film to digital for modern editing and uploading. We are a family run business with 12 employees who are dedicated team members that are as much as part of our family as the management team. If you are looking for a very cool job in a very cool industry where you will definitely get celebrity run in and great satisfaction serving not just the moguls, but the masses, we would love to talk to you!