Job Description

CUSTOMER SERVICE MANAGER

WAREHOUSE/CROSS-DOCK/SUPPLY CHAIN CUSTOMER SERVICE MANAGER NEEDED AT LARGE OAKLAND TRANSPORTATION/INTERMODAL COMPANY

OVERVIEW OF THE ROLE:

The responsibilities include overall daily operational responsibility for communications with our warehouse/cross-dock customers, managing all customer reporting, hiring, training and developing talent, managing billing/invoicing, and claims processing.

MORE ABOUT THE WORK:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

-Manage and supervise the warehouse/cross-dock operations customer service team including Customer Service supervisor, customer service clerks, claims clerks and vessel planners.

-Hire, train and develop customer service team staff.

-Responsible for all customer communications in the warehouse/cross-dock.

-Responsible for supervising the creation of custom reports.

-Managing the invoicing process.

-Perform yearly reviews and performance evaluations.

ABOUT YOU:

-Extensive warehouse/cross-dock leadership experience.

-Strong verbal and written communication skills.

-Proficient in Warehouse Management Systems.

-Demonstrated leadership skills.

-Strong organizational skills; able to manage priorities and workflow.

-Ability to work independently and as a member of various teams and committees.

-Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

-Acute attention to detail.

-Ability to lead a team of diverse individuals while maintaining the highest levels of professionalism.

-Experience in training others.

-Excel and Microsoft office abilities.

-Strong follow-through.

-Demonstrated ability to listen to employees.

Company Description

If you’re looking for a job in logistics, warehousing or distribution, ProLogistix is the company for you! We’re part of the nation’s largest industrial staffing company with 30 years in business. Meaning we have hundreds of open jobs with top employers nationwide. A company that treats you like family, we’re committed to providing equal opportunities to all and ensuring you have a healthy and safe work environment, fair pay and the tools to succeed and grow. This includes a personal recruiter assigned to you, FREE online training for associates who complete 80 work hours, on-time pay and other benefits.