FIELD SERVICE TECHNICIAN
The Field Service Technician travels extensively to repair, maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician II provides a communication link between the customer and the Company to provide excellent customer service.
As a Field Service Technician, you will…
Effectively uses hand tools.
Receive trip assignment from inside schedulers; make travel arrangements to arrive on time according to customer requirements.
Interview customer to determine machine problems; performs basic troubleshooting on machine functioning; verify where problem is located.
Perform assembly and installation of various machine components in the field.
Perform hands-on electrical and mechanical troubleshooting and repairs on specified Bartelt Packaging, LLC. machines to ensure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts.
Access PLC programming in the machine, navigates and connects to allow for program changes directed by Engineering. Interface with Engineering, Production and Project Management to solve technical problems or project issues.
Work with domestic and international customer technicians, engineers and management to perform quality inspections, set-ups, assembly, installations and commissioning protocol activities. Communicate progress as needed.
Audit condition of machines in the field for rebuilds, parts and additional services.
Coach customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging.
Support equipment, service documentation and suggests improvements.
Work to start-up new machines, check power system and wiring; observe lockout tag out process to check machine component functionality; establish that product is moving through properly; communicate with Bartelt Packaging internal staff to solve technical problems or project issues.
Prepare concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicate with Bartelt Packaging internal staff to report on service activities; complete and submits reports within 3 weeks after the end of a job. Periodically inspect customer spare parts inventory and recommends additional parts orders as needed for successful equipment maintenance and operation.
Perform inspections on consumable materials; communicates with customer on any potential quality issues affecting equipment productivity; report to in-house staff.
Provide management with timely verbal and/or written communications regarding immediate needs of parts, documentation, other potential issues on site.
Follow Bartelt Packaging administration, workplace, and safety policies, procedures and practices; understand and follows customer’s rules for safety, security or other policies.
Wear appropriate uniform, maintains professional appearance, conduct, attitude and positively promotes Bartelt Packaging to all customers.
Assist with Service functions and activities as requested by management; provide support for manufacturing as needed; may be assigned to technical support hot line.
EDUCATION/EXPERIENCE REQUIRED:
Associate degree in electronics or professional certificate in industrial trades or technical discipline. Three to five years of experience in maintenance or service of packaging equipment in a food, beverage, chemical or industrial environment; or equivalent combination of education and experience.
Ability to travel up to 90% domestically and internationally as needed using a variety of forms of public transportation. Valid driver’s license and safe driving record according to policy; provide his or her own hand tools. Must be on call, in case of emergency, to travel or provide occasional telephone assistance to customers after standard work hours and on weekends. Must be able to work in a high production environment under stress and demanding circumstances.
BENEFITS:
Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits – YOU ARE ELIGIBLE ON YOUR FIRST DAY OF EMPLOYMENT.
ABOUT PRO MACH:
Pro Mach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. Pro Mach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. Pro Mach also provides Performance Services including integrated solutions, design/build, engineering services, and productivity software to optimize packaging line design and deliver maximum uptime.
Pro Mach designs, manufactures, integrates, and supports the most sophisticated and advanced packaging solutions in the global marketplace. Its diverse customer base, from Fortune 500 companies to smaller, privately-held businesses worldwide, depends on reliable, flexible, technologically advanced equipment and integrated solutions. Pro Mach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout the United States, Canada, Mexico, Brazil, Europe, United Arab Emirates and China. For more information about Pro Mach, visit http://www.ProMachBuilt.com.
You should be proficient in:
Machines & technologies you'll use: