Job Description

To support the delivery of high quality Medical Information and Pharmacovigilance services by coordinating, delivering and tracking training and support to ProPharma Group employees. Training will include new employee onboarding, program specific training and ongoing staff training.  

• Deliver training to employees using a variety of instructional techniques and modalities. 

• Support the accreditation and certification of employees through the quality checking of test calls, cases and work items against predefined criteria, documenting results and providing feedback as required. 

• Monitor trainees’ training performance and providing feedback to Management. 

• Perform administrative tasks such as: 

• monitoring costs 

• coordinating and scheduling classes and enrolment 

• maintaining continuing education requirements 

• ensuring all employee and client training is administered and tracked via training management system 

• producing regular and ad hoc training reports to ensure compliance to KPIs 

• investigate and address training compliance issues with employees 

• gather and document training requirements from internal and client meetings and feedback 

• perform ongoing day-to-day tasks including coordination of training services, meetings and ad-hoc projects to meet business needs 

• Attend routine quality and/or client meetings for training purposes. 

• Investigate to expeditiously address questions and resolve issues. 

• Maintain awareness of and ensure compliance with legal requirements and professional guidelines associated with the provision of medical information on behalf of the pharmaceutical industry. 

• Other duties as assigned. 

• 6-12 month project position

• Remote Working/Home Based

Qualifications

• Extensive working knowledge of Microsoft Office Products.  

• Demonstrated knowledge and application of ADDIE and adult learning principles. 

• Excellent attention to detail. 

• Demonstrated verbal and written communication skills.  

• Excellent organizational, presentation, analytical, problem solving, and facilitation skills. 

• Able to establish strong relationships with internal staff and clients. 

• Excellent organization and prioritization skills to multitask and meet deadlines. 

• Work independently and collaboratively with multidisciplinary teams. 

• Flexible to adapt and meet fluctuating business priorities. 

• Preferred: Bachelor’s degree. 

• Required: 2 to 4 years training experience. 

• Preferred: Experience training in contact center setting. 

• Preferred: Industry experience as trainer in MI, PV or related.

Additional Information

Candidate must be legally eligible to work in the United States. 

Please note this is a 6-12 month project position. 

ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.