Job Description

The Medical Information Specialist (MIS) position is part of the ProPharma Group Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints.

Essential Functions Include:

• Fully functional member of the Medical Information Contact Center.
• Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via the contact center, website/e-mail and scientific meetings on behalf of ProPharma Group’s pharmaceutical clients.
• Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma Group internal policies and practices. 
• Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, ProPharma Group Standard Operating Procedures (SOPs) and client working practices/instructions. 
• Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data (e.g. internal clinical data, post-marketing surveillance data).  Assists with writing custom responses utilizing this data. 
• Performs follow-up with inquirers at request of client.
• Participates in project lead/client activities as appropriate. 
• Assists and/or performs literature evaluations including Periodic Safety Updates, Literature Summaries and other medical writing projects as needed.
• Assists in providing training support to department new hires.
• Assists Medical Information Coordinator in providing full and compliant documentation per SOPs. 
• Provides after-hours coverage on a rotated basis.
• Adheres to company and country-specific privacy policies. 
• Other activities as assigned.

Qualifications

Qualified candidates must have:

• Life science degree
• Required: Completion of MI Trainee program or 6 to 12 months of customer service experience
• Preferred: 1 to 3 years of healthcare practice, FDA-regulated environment experience, or in a drug information setting
• Excellent English language skills especially verbal and written (including proofreading) communication skills.
• Ability to write fluent and grammatically correct American English. 
• Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards. 
• Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability. 
• Ability to correctly identify inquirer’s question(s) and formulate and communicate an accurate response utilizing multiple resources for information which may require scientific interpretation. 
• Excellent interpersonal skills including empathetic customer service skills.
• Ability to multitask with attention to detail within restrictive timeframes. 
• Proactive with demonstrative ability to independently identify problems and suggest effective solutions. 
• Ability to organize and prioritize in quickly changing environment within resource constraints.
• Ability to learn, take instruction and apply to daily operations/tasks.
• Receptive to constructive feedback.
• Self-motivating.  Ability to demonstrate initiative and internal drive.  Willingness to seek out additional workload projects.
• Effectively work independently and as part of a team.
• Professional telephone etiquette; active listening and pleasant speaking.
• Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system.  Aptitude to learn other computer systems including inquiry handling database. 
• Multilingual capabilities where required as primary/native language (e.g. French, Spanish, Brazilian Portuguese ).

Additional Information

• All candidates must be legally eligible to work in the United States.
• We are an equal opportunity employer. M/F/D/V
• ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.