Job Description

ProVision Virtual Solutions , a Virtual Services Company based out of Little Rock, Arkansas, is seeking dedicated, reliable and professional Customer Service Professionals to fulfill a wide array of roles and provide services to our Clients and Business Partners!

Do you want to work from home? Do you want to create your own schedule? Do you want a reliable hourly pay rate? Then we are the company for you! Contracting with us provides you the opportunity to provide service to a multitude of clients, assisting their customers with Technical Support, Roadside Assistance, general Customer Service, and even human ivr/concierge services.

We are looking to expand our network of Independent Contractors providing services to our clients! We hope you chose to become a part of the best and join us on our companies upward trajectory! This role is open to candidates throughout the United States, excluding those in the State of Arkansas. Arkansas candidates please visit our Job Board for Remote - AR Positions.

Responsibilities

1. Supporting customers in billing inquires and disputes.
2. Supporting customers in basic troubleshooting of their hardware and software.
3. Dispatching of Technical Crews when such troubleshooting fails.
4. Answering inbound calls of customers who require roadside services, ascertaining the location of those customers through various means and then dispatching Roadside Service Providers to their location.
5. Ensuring no customer is "stranded" or doesn't have their situation resolved.
6. Maintaining a positive and respectful attitude towards all customers at all times.
7. Communicating and Coordinating with supervisors and team as needed.
8. Ensuring customer satisfaction and providing professional care.

Requirements

1. Professional at home Office Space for working.

2. Minimum 15 MBps Up, 50 MBps Down Internet Speeds.

3. Special Minimum Computer Requirements as it pertains to Security and Hardware. As an Independent Contractor, you will work from your own computer/equipment.

4. If you contract with the company, you will be required to work at least 15 hours per week, with each different position having at least 1 other minimum requirement.

5. For the First 60-90 Days: You will be required to work during a set time, this time includes the period of training and probationary call monitoring.

6. You cannot be a resident of the state of Arkansas.

7. You cannot be a resident of any of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

Benefits

1. Being your own boss! As an independent contractor, you determine what works for you, you are not an employee of the company!
2. Creating your own schedule! We have hours available for you to work 24/7, create a schedule that fits around your life, not the other way around.
3. Growth! Move up, or move out, some of our positions provide excellent resume building opportunities, move up within our growing company, or move out to another company with all of the brand new skills you've picked up along the way!