Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE  

Proagrica is the trusted partner for global agriculture and animal health.  Through our integrated network, workflow solutions and actionable insights, our customers are better connected to make more informed decisions, growing productivity and profitability.

Our Software Services Team provide first class support and training services to our large and varied Farm and Agronomy solutions customer base.    You will be dealing directly with our customers, to provide product support ranging from functionality-type inquiries, training scenarios, software licensing, and error diagnosis

You will need to be able to combine excellent customer service, with great organizational skills and be an enthusiastic team player, you will be expected to work hard, push the boundaries, and take responsibility to delight our customers. You will have plenty of opportunities to learn things that are not listed in this job description, but we have done our best to describe below what is involved in this role.

To be effective in this position, individual must exhibit an amenable personality with a good attitude, while showing persistence and patience in a polite manner.

THE RESPONSIBILITIES OF THE CUSTOMER SUPPORT REPRESENTATIVE INCLUDE:

• Working alongside colleagues sharing experience and knowledge to provide our current and potential customers with a high level of support via phone, email and online.
• Gaining detailed knowledge of our brand, customers, and products along with keeping up to date with industry changes
• Collaborating across the business to deliver effective support and training services for our customers.
• Communicating effectively with colleagues and customers across the business

KEY ATTRIBUTES REQUIRED:

• Be passionate about delivering excellent customer service
• Exhibit self-motivation, efficiency and team working
• Have strong oral and written communication skills
• Have a good numeracy and IT skills
• Have fine attention to detail and good time management skills
• Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals
• Be inquisitive and proactive – showing an appetite to problem solve, demonstrate ability to work both independently and as part of a team
• Show aptitude for learning and developing new skills
• Be comfortable working across teams in different locations
• Identify and assess customers’ needs to achieve satisfactory resolution
• Provide accurate, valid, and complete information by using the tools/methods provided
• Stay up to date on relevant technologies entering the market
• Must have a strong understanding of agricultural technology concepts
• Basic GIS experience a plus
• Production agriculture exposure and/or knowledge a plus

SKILLS SUPPORTING THE ROLE: Our ideal candidate will want to own the role, be well organized, a good communicator, be comfortable with technology and have a passion for customer service.

EDUCATION/EXPERIENCE:

Bachelors Degree

Precision Agriculture Exposure is desirable

Customer Service or Sales Experience is favorable

Company Description

.LexisNexis® Risk Solutions Group (RSG), a portfolio of brands that span multiple industries providing customers with innovative technologies, information-based analytics and decision tools and data services that provide market-specific solutions. Approximately 8,700 employees in offices throughout the world support RSG brands by serving customers in more than 180 countries. RSG is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com/group and www.relx.com.