Job Description
We are looking for FULL TIME CUSTOMER SUPPORT ASSOCIATES to join us at Probe North America LLC, located in Lewisville, TX. As a Customer Support Associate, you will be responsible for providing world-class customer service as the voice of Probe CX’s client in the North American market. You will respond to inbound digital interactions including web forms, apps, social media, and perform administrative duties.
The ideal candidate should be a self-starter who is motivated and enjoys working in a fast-paced CALL CENTER ENVIRONMENT. You should be competent in using MS products/Google and call center tools, and possess excellent written and oral communication skills.
KEY RESPONSIBILITIES include;
Responding to customer service inquiries
Updating customer accounts with appropriate notes and details
Escalating critical issues to team leaders when required
Ensuring the communication flow process is followed as per the QA guidelines, and
Ensuring a fun and healthy workplace for all employees
To be successful in this role, you should have excellent customer service knowledge and skills, problem-solving and conflict resolution skills, efficient and accurate typing ability (minimum 50 WPM), attention to detail, analytical skills, and be a team player. The position requires at least 2 years of experience in a financial/collections and/or customer service account, and previous BPO and/or contact center working experience is desirable.
Other position requirements include being at least 18 years of age with a high school diploma, passing an employment, criminal, and credit background check, and being available for full-time hours (40 hours) per week with shift variance between 7:00 am-7:00 pm. The salary for this position is $15.34 per hour, and benefits include dental/health/vision insurance, paid time off, and on-the-job training.
A LITTLE ABOUT PROBE:
At Probe North America LLC, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
If you are a self-starter who loves what you do and is a brand ambassador and role model that lives and breathes Probe North America LLC's values, then this job may be for you. Don't hesitate, apply now and join our team of friendly, supportive people!
Company Description
With over 18,000 staff across five countries, Probe Cx is a market-leading digital transformation practice that specializes in process simplification, user experience design, customer journey mapping, workforce optimization, data analytics, customer sentiment analysis, digital deployment and automation. We partner with clients to gain a deep understanding of the challenges they face. If there is one thing we’ve learned after more than 40 years in business, it’s that passionate people deliver great results. They are more likely to be engaged with their jobs. They are more likely to search for ideas that do it better. They are more likely to be invested in the success of their clients. Passion is at the heart of our business and that’s because passion is the key to delivering better customer experience.