Job Description

Essential Experience & Skills

· 10+ years in process architecture, business analysis or operational transformation -with at least five years in financial services

· Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments

· Proven experience leading process discovery and current-state documentation at scale (100+ processes)

· Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management

· Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent

· Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent

· Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders

· Strong commercial awareness - able to build and validate Green $ savings cases and ROI models

· Experience with prioritisation frameworks and backlog management in an agile delivery context

· Strong written communication - capable of producing board-ready discovery packs and executive presentations

Desirable

· Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS

· Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing

· Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)

· Six Sigma Green Belt or Black Belt

· Experience sizing and presenting commercial business cases for technology transformation programmes

· Process discovery tools such as Celonis.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

Additional Information

All your information will be kept confidential according to EEO guidelines.